Review of Red Rock Hyundai received from a reader via snailmail earlier this month, pg. 1
The $9,000 in extra charges Red Rock Hyundai included on a 21 year old customer’s contract without his knowledge or approval. After this deception was exposed and the customer confronted the dealership, they removed these charges and gave the customer a satisfactory new deal on an entirely different vehicle. See the bottom of this article for who to contact to get satisfaction if you’ve been ripped off by a Red Rock dealership.
The 21 year old customer of Red Rock Hyundai featured in a December 29 blog about the horrendous way the dealership treated him during his purchase of a used mid-sized truck reports that after almost two months of dealing with the situation, he has finally gotten full satisfaction from the dealership.
After the blog about his plight was published, the customer returned to the dealership with his father to press for concessions beyond the $4,500 the customer said the dealership had previously paid him “to essentially stay quiet about the deal.” As a result, the dealership took the problematic truck they initially sold him back as a trade-in, gave him a decent amount of money for it, and then sold him an entirely different vehicle for what the customer also considered an appropriate price. The dealership also removed the $5,000 charge for the extended warranty that the customer said he never wanted, and the $4,000 charge for a “Resistall” coating that the customer also didn’t realize he’d been charged for.
After examining paperwork from their transactions at Red Rock dealerships, more people report they’ve found forged signatures on their contracts and other documents from their deals:
A common theme running through customer complaints about Red Rock dealerships is that the customers discovered thousands of dollars in extended warranties added to their contracts without the dealership having asked or told them about it, and they spotted these extra charges only after their signatures had been affixed to their contracts electronically. Customers repeatedly say they did not want these warranties and never agreed to them, only to find they had been added to their contracts anyway when they finally saw their paperwork. Once saddled with them, the customers had to go through the ordeal of trying to cancel them in a timely manner, because the warranties are only fully refundable within 60 days after purchase.
I did this drawing myself.
Did you buy a vehicle from a Red Rock dealership and think you may have fallen victim to shady sales tactics? If so here’s some help:
First, think back to the day of your purchase:
Did the financial manager have you sign your name electronically on an IPad or email Docu-sign link? Did the financial person show you your full contract including the page with all the numbers on it, with the total price of the purchase and all the extras, before your signature appeared on it? Did the financial person tell you about the extras that had been added to your contract — extended warranties, maintenance agreements, oil changes, coatings, insurance, etc. – and did you openly agree to pay for all of them, or were they hidden from you?
Credit application with Sonja Bartlowe’s real signature on it in three places. Her $3,500 gross salary type is marked “weekly,” “bi-weekly,” “monthly” AND “annually.” The application says at the top, “Incomplete applications will not be processed,” but none of the boxes below that are checked to indicate whether she is applying for an individual, joint or business loan.
Sonja Bartlowe is a single mom with two little girls and no child support who worked as a branch manager for a home care provider. Last May she traded in a vehicle and bought a 2016 Nissan Titan pickup truck priced at $39,000 from Red Rock Nissan, at least that’s what it was priced online.
Little did she know what she was in for.
Got a crazy Red Rock dealership ripoff story? Send it to anne@annelandmanblog.com. If we use it, we’ll keep you anonymous if you prefer.
I got an email yesterday from yet another Red Rock Hyundai customer who had a story that was so incredible, I had to share it. It includes yet another charge of forgery, as well as the addition of thousands of dollars in extras to the contract without the customer’s knowledge or approval. I spoke to this person on the phone to verify that they were a real person, get more details about their story and clarify some of the terms they used in the email.
The person who wrote this is 21 years old and came from out of town to purchase the vehicle. The name is redacted to keep the sender anonymous, upon their request:
Jesus Acevedo’s signature next to the signature a Red Rock Hyundai employee forged on a contract in his name that would have added a $10,000 extended warranty to his contract, had he not caught the forgery while at his credit union to arrange financing.
People have sent information to AnneLandmanBlog that indicates customers of Grand Junction Red Rock dealerships have had their signatures forged on documents, and that such forgeries have likely been a problem at these dealerships for some time.
Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction
The Red Rock Auto Group seems to be starting to get the message about the financial hardship they’ve been causing people by defrauding customers and carrying out business in bad faith.
This week Red Rock Nissan went out of their way to help “the Andersons” (not their real name), a struggling young couple with three kids, two of whom are special needs kids, who were recently featured in this blog as an example of the kind of bad deals people were unknowingly getting into at these dealerships.
Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction
Yet another former employee of a Red Rock auto dealership has contacted AnneLandmanBlog wanting to unload about what they experienced while working for Red Rock, and wanting others to know how business is done at these dealerships. This person has more detailed knowledge about financing of vehicle deals. Their name is withheld at their request. I asked this person follow-up questions based on information provided by a previous Red Rock employee who came forward and told about the illegal acts allegedly taking place at the dealerships, like falsifying customers’ financial information to lenders, misuse of digital signatures, forging of signatures, and more. This new person has even more detailed insight into these dealerships, the things they do to customers and banks, and how and why Red Rock dealerships operate so differently from other dealerships in town and around the country.
A former Red Rock auto dealership employee contacted AnneLandmanBlog wanting to unload about what he experienced in the years he worked for the dealership. He asked to remain anonymous, so his name is withheld. He said he was “ashamed” about having worked for the dealership and wanted to do whatever he could do to help people who fell victim to these scams.
Following are excerpts of our conversation, edited slightly for clarity:
Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction
People who patronized Grand Junction Red Rock dealerships are warning others shopping for vehicles locally that the dealerships used shady techniques to cheat them, or attempt to cheat them, out of thousands of dollars without their knowing.
Two western slope residents purchased 2022 Hyundai Kona EVs around the same time last year. They both shopped at Red Rock Hyundai in Grand Junction. One ended up buying their car from Red Rock, while the other went to Red Rock first, felt uncomfortable, and ended up buying from Ralph Schomp Hyundai in Aurora, Colorado. Neither buyer left the western slope to complete their purchase or obtain their vehicles. The two report having had two vastly different experiences, as well as incurring vastly different total expenditures for their purchases.
Here is a side-by-side comparison of their buying experiences:
