45 search results for ""Red Rock""

Red Rock gets over 15x the complaints of other major G.J. auto dealers, but only slaps on the wrist by the state Auto Industry Division

An open records request to the Colorado Department of Revenue Auto Industry Division (AID) seeking all complaints submitted about the major Grand Junction auto dealerships over the last two years showed no complaints were submitted against Western Slope Auto, which sells Ford, Lincoln & Toyota, no complaints were submitted against Ed Bozarth Chevrolet & Buick, no complaints were submitted against Grand Junction Chrysler-Dodge-Jeep-Ram, and no complaints were submitted against Jim Fuoco Motors or Fuoco Honda in 2021, before it was sold to Red Rock Auto Group in April of 2022, but within the last two years at least 15 complaints were submitted about Red Rock Auto Group’s stores. There were at least two more complaints beyond the 15 documented ones the Auto Industry Division sent that were submitted against Red Rock, but one of them was still undergoing investigation and they could not release information on it, and the other was dismissed after the complainant chose not to pursue it further. Another complaint against Red Rock was submitted to the Colorado State Attorney General, who is investigating it. This makes a total of 18 known complaints lodged against Red Rock Auto Group stores in Grand Junction in the last 2 years.

Better Business Bureau puts red alert notice on Red Rock dealerships

These days, if you visit the Better Business Bureau web pages for Red Rock Hyundai, Nissan and Kia, you’ll see a red warning at the top of the page like this:

BBB has “conducted a file review and found that this company has a pattern of complaints alleging contract issues and customer service issues. Specifically, consumers have alleged contract issues with requests to remove items from their contract. Issues with receiving inconsistent information for vehicle repairs. And receiving delayed responses for assistance and complaints.”

First hint of accountability for Red Rock

A copy of a letter sent to Red Rock Nissan by the Colorado Department of Revenue’s Auto Industry Division. This copy of the letter came to Michelle Mondragon, whom Red Rock Nissan initially charged over $15k above the price they advertised for her truck. The Mondragons filed a complaint with the Auto Industry Division against Red Rock last October. The letter warns Red Rock that their dealer’s license could be in jeopardy.

Michelle Mondragon, whose hair-raising story about buying a vehicle from Red Rock Nissan last year was featured in this blog November 1, 2022, received the above letter from the Colorado Department of Revenue’s Auto Industry Division last week indicating they have finally taken some action against the dealership, albeit a very weak action.

The letter warns Red Rock they “may have” violated several laws and regulations in the Mondragons’ case regarding deceptive advertising and sales of vehicles, and says “No action will be taken against your dealer’s license at this time. However, any further violations may be referred to the Motor Vehicle Dealer board,” and “your dealer’s license may be subject to disciplinary action that could include fines, suspension or revocation of your license. It is imperative that you take measures to correct the matters within your organization.”

This is likely just the beginning.

The Mondragons submitted their complaint against Red Rock last October. Since then, many more Red Rock customers have submitted complaints about how Red Rock defrauded them.

If you review paperwork from your deal at Red Rock and find irregularities like forged signatures, charges for items you never agreed to like extended warranties, special coatings or detail packages, or if you check with your lender and find Red Rock lied to them about your gross income, monthly rent or mortgage payment or the features of the vehicle you were buying, file a complaint with the Auto Industry Division at this link.  Be prepared to upload images of your paperwork to substantiate what you found that was fraudulent.

 

 

Criminal investigator who was investigating Red Rock quits & goes to work for Red Rock

Dale Sundeen (Photo: Auto News)

Dale Sundeen, the Colorado Department of Revenue Auto Industry Division’s criminal investigator who was investigating Grand Junction’s Red Rock dealerships, quit his job with the state and went to work for Red Rock Auto Group as their “Corporate Director of Compliance.”

Second criminal investigator brought in to help with Red Rock investigations

AID Investigator John Bulman (Photo: Golden Police Dept)

The Colorado Department of Revenue’s Auto Industry Division (AID) has assigned a second criminal investigator to help the with the Red Rock dealership cases.

The first investigator looking into Red Rock is Dale Sundeen, who’s been with the Colorado Department of Revenue since 2008 and has been the agency’s western slope investigator for over ten years.

The additional investigator is John Bulman, who joined the Auto Industry Division in 2022 (pdf) after working for the Golden Police Department, where he was awarded Golden Police Officer of the Year in 2020.

Evidence shows Red Rock manipulating online reviews

Red Rock GMC on First Street

Former Red Rock dealership employees have told AnneLandmanBlog that the dealerships coerce both employees and customers to leave positive reviews online, and a customer said the Red Rock dealership she patronized several years ago had paid her $2,500 to take a bad review of them off her Facebook page.

These manipulations of online reviews were discovered around the same time Red Rock introduced a new “Forever Promise” on their websites, in which the company promises to “earn your trust” and “be transparent.”

A reader supplied AnneLandmanBlog with screenshots of a 2019 Facebook Messenger conversation in which she told another person that Red Rock had paid her $2,500 to remove a Facebook post describing a bad experience with a Red Rock dealership:

Shake up at Red Rock

Brantley Reade (far left end of check)

As of today, Brantley Reade, Platform Manager for Red Rock Nissan, is no longer with the Red Rock Auto Group. He was formerly the designated person to call if you had been victimized by a deal at Red Rock’s Nissan or Kia dealerships.

So now, if you were a victim of a deal at a Red Rock dealership in which your digital signature was added to a contract without your being able to first see and expressly approve or reject any charges added to it (like extended warranties, maintenance agreements, protective coatings, key fob insurance, GAP insurance or other items), or if you found your signatures have been forged on any documents from your deal, or if your gross income, monthly housing payment, description of your vehicle or any other information was misrepresented to your lender on your loan application and Red Rock got you into a loan too big for you to handle, contact Red Rock owner Bryan Knight at (801) 792-3711 or email him at bryank@tdauto.com to make an appointment to discuss your situation and give him a chance to make it right.

KREX-TV broadcasts 5 minute news segment about Red Rock forgeries

KREX-TV last night ran a 5 minute news segment about Red Rock dealerships, which are currently under investigation by the state for problems including forgeries of customers’ signatures on legal/financial documents like contracts, Powers of Attorney, title and loan documents, and the addition of thousands of dollars worth of extras to customers’ contracts without their knowing, like extended warranties and special coatings.

Below is the full statement of a former title clerk who worked at Red Rock. This person asked to remain anonymous. This statement was included in the KREX news segment, but it merits fuller attention because of its gravity. This person’s employment at the dealership has been verified, and they had experience with the Mesa County Department of Motor Vehicles before going to work for Red Rock:

Why does Red Rock go to such lengths to push “Portfolio” extended warranties?

A common theme running through customer complaints about Red Rock dealerships is that the customers discovered thousands of dollars in extended warranties added to their contracts without the dealership telling them about it, and they spotted these extra charges only after their signatures had been affixed to their contracts electronically. Customers repeatedly say they did not want these warranties and never agreed to them, only to find they had been added to their contracts anyway when they finally saw their paperwork. Once saddled with them, the customers had to go through the ordeal of trying to cancel them quickly, because the warranties are only fully refundable within 60 days after purchase.

What to do if you think you were taken in a bad deal at a Red Rock dealership:

I did this drawing myself.

Did you buy a vehicle from a Red Rock dealership and think you may have fallen victim to shady sales tactics? If so here’s some help:

First, think back to the day of your purchase:

Did the financial manager have you sign your name electronically on an IPad or email Docu-sign link? Did the financial person show you your full contract including the page with all the numbers on it, with the total price of the purchase and all the extras, before your signature appeared on it? Did the financial person tell you about the extras that had been added to your contract — extended warranties, maintenance agreements, oil changes, coatings, insurance, etc. – and did you openly agree to pay for all of them, or were they hidden from you?

Another Red Rock customer discovers unapproved charges & signatures that aren’t hers on her contracts

Credit application with Sonja Bartlowe’s real signature on it in three places. Her $3,500 gross salary type is marked “weekly,” “bi-weekly,” “monthly” AND “annually.”  The application says at the top, “Incomplete applications will not be processed,” but  none of the boxes below that are checked to indicate whether she is applying for an individual, joint or business loan.

Sonja Bartlowe is a single mom with two little girls and no child support who worked as a branch manager for a home care provider. Last May she traded in a vehicle and bought a 2016 Nissan Titan pickup truck priced at $39,000 from Red Rock Nissan, at least that’s what it was priced online.

Little did she know what she was in for.

Another Red Rock customer reports signatures on sale documents are not her own

Katelyn Slocum’s real signature. “I always sign my full name,” Katelyn says.

The signature that appears on all of Katelyn Slocum’s documents in her vehicle deal except one. Katelyn says this is not her signature.

Katelyn Slocum is a Certified Nursing Assistant with two small kids who works as an in-home hospice care provider for HopeWest. She uses her own car to get to her patients’ homes, and at the end of 2021, she decided she needed a more efficient car. She ended up at Red Rock Nissan, where she traded in a 2015 Jeep Grand Cherokee with almost 100,000 miles on it for a 2019 Subaru WRX with about 17,500 miles on it.

The transaction happened late on a Monday. Katelyn said, “It was a super-rushed purchase because it was past closing time, as it took awhile to get me approved for the loan amount.”

After hearing about other people whose names were forged by Red Rock and all the other problems people had had with their purchases, she was prompted to more closely examine her documents for the purchase of her vehicle, and on December 22, 2022 she took another good look.

Update: Customer gets satisfaction from Red Rock Hyundai after bad deal is exposed; dealership wants blog about his experience taken down

The $9,000 in extra charges Red Rock Hyundai included on a 21 year old customer’s contract without his knowledge or approval. After this deception was exposed and the customer confronted the dealership, they removed these charges and gave the customer a satisfactory new deal on an entirely different vehicle. See the bottom of this article for who to contact to get satisfaction if you’ve been ripped off by a Red Rock dealership.

The 21 year old customer of Red Rock Hyundai featured in a December 29 blog about the horrendous way the dealership treated him during his purchase of a used mid-sized truck reports that after almost two months of dealing with the situation, he has finally gotten full satisfaction from the dealership.

It wasn’t without a fight, though.

After the blog about his plight was published, the customer returned to the dealership with his father to press for concessions beyond the $4,500 the customer said the dealership had previously paid him “to essentially stay quiet about the deal.” As a result, the dealership took the problematic truck they initially sold him back as a trade-in, gave him a decent amount of money for it, and then sold him an entirely different vehicle for what the customer also considered an appropriate price. The dealership also removed the $5,000 charge for the extended warranty that the customer said he never wanted, and the $4,000 charge for a “Resistall” coating that the customer also didn’t realize he’d been charged for.

An incredible Red Rock dealership story from a 21 year old

Got a crazy Red Rock dealership ripoff story? Send it to anne@annelandmanblog.com. If we use it, we’ll keep you anonymous if you prefer.

I got an email yesterday from yet another Red Rock Hyundai customer who had a story that was so incredible, I had to share it. It includes yet another charge of forgery, as well as the addition of thousands of dollars in extras to the contract without the customer’s knowledge or approval. I spoke to this person on the phone to verify that they were a real person, get more details about their story and clarify some of the terms they used in the email.

The person who wrote this is 21 years old and came from out of town to purchase the vehicle. The name is redacted to keep the sender anonymous, upon their request:

Red Rock’s forgery problem

Jesus Acevedo’s signature next to the signature a Red Rock Hyundai employee forged on a contract in his name that would have added a $10,000 extended warranty to his contract, had he not caught the forgery while at his credit union to arrange financing.

People have sent information to AnneLandmanBlog that indicates customers of Grand Junction Red Rock dealerships have had their signatures forged on documents, and that such forgeries have likely been a problem at these dealerships for some time.