50 search results for ""Red Rock""

Advertising, Consumer advocacy, Economics, Scams, Weird western slope stuff

Red Rock Kia charging customers more for paying cash

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You used to get a better deal if you could pay cash. At Red Rock dealerships, it’s now the opposite.

Red Rock Kia is advertising a 2018 Nissan Murano on Facebook Marketplace with two different prices: one if a customer finances the car, and another almost $900 higher for customers who  pay cash.

The ad points to the financed price, and crows “Saves money!”

Come on, Red Rock. We’re not idiots.

Any form of financing will cost a buyer far more than they can ever save on this deal.

Even under the best circumstances, for example a customer who finances $27,000, has an excellent credit score and a 48 month loan at a 5% interest rate, after adding taxes and fees to the deal, the interest on that loan will cost at least $3,350.

Small potatoes compared to the what Red Rock wants to charge people who pay cash.

It’s legal for them to do this. After all, they’re telling you about it right up front, as they should

But that also gives people the ability to vote with their feet by patronizing businesses that don’t discriminate against customers based on form of payment.

Consumer advocacy, Ethics, Red Rock dealerships, Red Rock Hyundai Grand Junction, Safety, Weird western slope stuff

Vehicle Buyers Beware: Many former Red Rock employees have moved over to Grand Valley Auto, and are plying their trade there

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AnneLandmanBlog has received credible information that a large number of former Red Rock employees have moved over to Grand Valley Auto, where they are continuing to use the same tricks they learned at Red Rock.

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Corruption, Ethics, Lies, Red Rock dealerships, Scams

Evidence indicates Red Rock dealerships bribed customers for positive manufacturer surveys

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We’ve already seen the evidence showing Red Rock dealerships worked to slant reviews in their favor on public-facing consumer review sites like Google Reviews and Yelp. A different facet of this deceptive behavior is how the dealerships treat vehicle manufacturers’ customer satisfaction surveys.

Members of the public use Google, Yelp, Cars.com, DealerRater and other review sites to help them decide who to patronize, so stacking reviews on these sites misleads the public. But auto manufacturers have their own proprietary, internal customer satisfaction surveys that they use to determine how well or poorly customers are being treated at their dealerships, and where their dealerships need improvement.

Vehicle makers expect honest responses to these surveys so they can improve their customers’ experiences, so submitting falsified answers to the car companies’ customer satisfaction surveys defrauds the vehicle manufacturers.

Two former Red Rock employees report that “bribing” and “harassing” customers to leave positive manufacturer surveys was routine at these dealerships while they worked there.

One former Red Rock service employee wrote in a text,

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Advertising, Corporations, Economics, Ethics, Greedwashing, Scams

Red Rock Auto Group’s greedwashing campaign

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Red Rock got this free media from the Daily Sentinel on January 19, 2023, with this photo of their donation to Court Appointed Special Advocates (CASA). Red Rock also got Joy Thompson of CASA to say “We love Red Rock” on a January 19, 2023 local KREX-TV news segment about the donation.

After a company has been outed as over-the-top greedy, there’s nothing left for it to do but make conspicuous donations to local charities to score public relations points and blow smoke to make people forget about how their business has harmed the community in the long term.

That’s likely why, near the end of 2022, after all the unseemly tactics Red Rock Auto dealerships had been using on customers to fleece them out of thousands of dollars over the last 7 years were exposed, Red Rock suddenly started ramping up its donations to local charities and promoting their donations in ads on TV and through free media given to them by local TV stations and newspapers.

A company that ingratiates itself to reputable charitable causes as a way to distract from its immoral acts is engaging in a form of “greedwashing,” a term developed during the taxpayer-funded federal bailouts of the big banks during the economic crash of 2008-2009:

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Advertising, Consumer advocacy, Corruption, Crime, Ethics, Red Rock dealerships, Red Rock Hyundai, Red Rock Nissan, Scams

Red Rock gets over 15x the complaints of other major G.J. auto dealers, but only slaps on the wrist by the state Auto Industry Division

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An open records request to the Colorado Department of Revenue Auto Industry Division (AID) seeking all complaints submitted about the major Grand Junction auto dealerships over the last two years showed no complaints were submitted against Western Slope Auto, which sells Ford, Lincoln & Toyota, no complaints were submitted against Ed Bozarth Chevrolet & Buick, no complaints were submitted against Grand Junction Chrysler-Dodge-Jeep-Ram, and no complaints were submitted against Jim Fuoco Motors or Fuoco Honda in 2021, before it was sold to Red Rock Auto Group in April of 2022, but within the last two years at least 15 complaints were submitted about Red Rock Auto Group’s stores. There were at least two more complaints beyond the 15 documented ones the Auto Industry Division sent that were submitted against Red Rock, but one of them was still undergoing investigation and they could not release information on it, and the other was dismissed after the complainant chose not to pursue it further. Another complaint against Red Rock was submitted to the Colorado State Attorney General, who is investigating it. This makes a total of 18 known complaints lodged against Red Rock Auto Group stores in Grand Junction in the last 2 years.

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Consumer advocacy, Red Rock dealerships, Scams

Better Business Bureau puts red alert notice on Red Rock dealerships

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These days, if you visit the Better Business Bureau web pages for Red Rock Hyundai, Nissan and Kia, you’ll see a red warning at the top of the page like this:

BBB has “conducted a file review and found that this company has a pattern of complaints alleging contract issues and customer service issues. Specifically, consumers have alleged contract issues with requests to remove items from their contract. Issues with receiving inconsistent information for vehicle repairs. And receiving delayed responses for assistance and complaints.”

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Advertising, Consumer advocacy, Crime, Ethics, Red Rock dealerships, Red Rock Nissan, Scams

First hint of accountability for Red Rock

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A copy of a letter sent to Red Rock Nissan by the Colorado Department of Revenue’s Auto Industry Division. This copy of the letter came to Michelle Mondragon, whom Red Rock Nissan initially charged over $15k above the price they advertised for her truck. The Mondragons filed a complaint with the Auto Industry Division against Red Rock last October. The letter warns Red Rock that their dealer’s license could be in jeopardy.

Michelle Mondragon, whose hair-raising story about buying a vehicle from Red Rock Nissan last year was featured in this blog November 1, 2022, received the above letter from the Colorado Department of Revenue’s Auto Industry Division last week indicating they have finally taken some action against the dealership, albeit a very weak action.

The letter warns Red Rock they “may have” violated several laws and regulations in the Mondragons’ case regarding deceptive advertising and sales of vehicles, and says “No action will be taken against your dealer’s license at this time. However, any further violations may be referred to the Motor Vehicle Dealer board,” and “your dealer’s license may be subject to disciplinary action that could include fines, suspension or revocation of your license. It is imperative that you take measures to correct the matters within your organization.”

This is likely just the beginning.

The Mondragons submitted their complaint against Red Rock last October. Since then, many more Red Rock customers have submitted complaints about how Red Rock defrauded them.

If you review paperwork from your deal at Red Rock and find irregularities like forged signatures, charges for items you never agreed to like extended warranties, special coatings or detail packages, or if you check with your lender and find Red Rock lied to them about your gross income, monthly rent or mortgage payment or the features of the vehicle you were buying, file a complaint with the Auto Industry Division at this link.  Be prepared to upload images of your paperwork to substantiate what you found that was fraudulent.

 

 

Corporations, Corruption, Crime, Ethics, Red Rock dealerships, Scams

Criminal investigator who was investigating Red Rock quits & goes to work for Red Rock

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Dale Sundeen (Photo: Auto News)

Dale Sundeen, the Colorado Department of Revenue Auto Industry Division’s criminal investigator who was investigating Grand Junction’s Red Rock dealerships, quit his job with the state and went to work for Red Rock Auto Group as their “Corporate Director of Compliance.”

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Consumer advocacy, Crime, Red Rock dealerships, Scams

Second criminal investigator brought in to help with Red Rock investigations

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AID Investigator John Bulman (Photo: Golden Police Dept)

The Colorado Department of Revenue’s Auto Industry Division (AID) has assigned a second criminal investigator to help the with the Red Rock dealership cases.

The first investigator looking into Red Rock is Dale Sundeen, who’s been with the Colorado Department of Revenue since 2008 and has been the agency’s western slope investigator for over ten years.

The additional investigator is John Bulman, who joined the Auto Industry Division in 2022 (pdf) after working for the Golden Police Department, where he was awarded Golden Police Officer of the Year in 2020.

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Ethics, Lies, Local scut, Red Rock dealerships, Red Rock GMC Grand Junction, Scams

Evidence shows Red Rock manipulating online reviews

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Red Rock GMC on First Street

Former Red Rock dealership employees have told AnneLandmanBlog that the dealerships coerce both employees and customers to leave positive reviews online, and a customer said the Red Rock dealership she patronized several years ago had paid her $2,500 to take a bad review of them off her Facebook page.

These manipulations of online reviews were discovered around the same time Red Rock introduced a new “Forever Promise” on their websites, in which the company promises to “earn your trust” and “be transparent.”

A reader supplied AnneLandmanBlog with screenshots of a 2019 Facebook Messenger conversation in which she told another person that Red Rock had paid her $2,500 to remove a Facebook post describing a bad experience with a Red Rock dealership:

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Consumer advocacy, Crime, Ethics, Local scut, Red Rock dealerships, Scams, Weird Grand Junction Stuff

Shake up at Red Rock

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Brantley Reade (far left end of check)

As of today, Brantley Reade, Platform Manager for Red Rock Nissan, is no longer with the Red Rock Auto Group. He was formerly the designated person to call if you had been victimized by a deal at Red Rock’s Nissan or Kia dealerships.

So now, if you were a victim of a deal at a Red Rock dealership in which your digital signature was added to a contract without your being able to first see and expressly approve or reject any charges added to it (like extended warranties, maintenance agreements, protective coatings, key fob insurance, GAP insurance or other items), or if you found your signatures have been forged on any documents from your deal, or if your gross income, monthly housing payment, description of your vehicle or any other information was misrepresented to your lender on your loan application and Red Rock got you into a loan too big for you to handle, contact Red Rock owner Bryan Knight at (801) 792-3711 or email him at bryank@tdauto.com to make an appointment to discuss your situation and give him a chance to make it right.

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Consumer advocacy, Corporations, Ethics, Local scut, Red Rock dealerships, Scams, Weird Grand Junction Stuff

KREX-TV broadcasts 5 minute news segment about Red Rock forgeries

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KREX-TV last night ran a 5 minute news segment about Red Rock dealerships, which are currently under investigation by the state for problems including forgeries of customers’ signatures on legal/financial documents like contracts, Powers of Attorney, title and loan documents, and the addition of thousands of dollars worth of extras to customers’ contracts without their knowing, like extended warranties and special coatings.

Below is the full statement of a former title clerk who worked at Red Rock. This person asked to remain anonymous. This statement was included in the KREX news segment, but it merits fuller attention because of its gravity. This person’s employment at the dealership has been verified, and they had experience with the Mesa County Department of Motor Vehicles before going to work for Red Rock:

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Consumer advocacy, Economics, Ethics, Local scut, Red Rock dealerships, Scams, Weird Grand Junction Stuff

Why does Red Rock go to such lengths to push “Portfolio” extended warranties?

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A common theme running through customer complaints about Red Rock dealerships is that the customers discovered thousands of dollars in extended warranties added to their contracts without the dealership telling them about it, and they spotted these extra charges only after their signatures had been affixed to their contracts electronically. Customers repeatedly say they did not want these warranties and never agreed to them, only to find they had been added to their contracts anyway when they finally saw their paperwork. Once saddled with them, the customers had to go through the ordeal of trying to cancel them quickly, because the warranties are only fully refundable within 60 days after purchase.

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Consumer advocacy, Ethics, Red Rock dealerships, Safety, Scams

What to do if you think you were taken in a bad deal at a Red Rock dealership:

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I did this drawing myself.

Did you buy a vehicle from a Red Rock dealership and think you may have fallen victim to shady sales tactics? If so here’s some help:

First, think back to the day of your purchase:

Did the financial manager have you sign your name electronically on an IPad or email Docu-sign link? Did the financial person show you your full contract including the page with all the numbers on it, with the total price of the purchase and all the extras, before your signature appeared on it? Did the financial person tell you about the extras that had been added to your contract — extended warranties, maintenance agreements, oil changes, coatings, insurance, etc. – and did you openly agree to pay for all of them, or were they hidden from you?

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