If you’re thinking about heading to the downtown Grand Junction Post Office, you might want to think again.
If you do decide to go, bring cash or checks for your transaction.
About six weeks ago the Post Office changed their internet provider to Verizon, and now their internet is frequently down. When it does work, it is extremely slow, according to postal workers. Lines are long and the bogged-down computer systems are causing lost revenue and angry customers.
It is also causing supervisors, managers and clerks problems in doing their jobs. The Passport Clerk at the downtown Post Office can’t accept anything but cash or check payments because credit cards won’t process.
One postal worker said, “Most customers just leave.”
Just a heads-up, if you are planning to try the Fruitvale Post Office instead, that office may be closed because of recent staffing issues.
The Post Office’s previous internet provider worked well, workers said.
The new internet provider appears to be part of a new nationwide program the Post Office is engaged in with the Verizon corporation.
On March 31, 2023, Verizon boasted on their website that they landed a 10-year, $145.7 million “digital modernization contract” with the United States Postal Service in which “Verizon will be tasked with upgrading and digitizing USPS customer support infrastructure.”
The description of what Verizon is supposed to be doing for the Post Office reads like a bunch of high-tech gobbledy-gook:
“Verizon will deliver a number of infrastructure upgrades, including a transition to cloud solutions supported by real-time reporting, monitoring and administration, as well as ongoing physical infrastructure enhancements for host servers, storage arrays, and other equipment. Verizon’s solutions will help eliminate the need for premise infrastructure, software licenses, or hardware, thereby reducing the burden on USPS’ IT personnel and lowering operational costs. Verizon’s technology solutions will deliver an agile, robust, scalable, and flexible infrastructure that will provide significant business value in the near term and prepare USPS strategically for the future.”
Whatever it is they’re doing, it has led to long lines, delays and inconvenience for postal customers and employees alike.
The changes harming the Post Office have been happening under United States Postmaster Louis DeJoy, who was appointed under the Donald Trump administration.