Since Red Rock dealerships’ shady sales tactics were first exposed in this blog, people have been digging out documents from their vehicle purchases at Red Rock, examining them and continuing to discover expensive extras added to their contracts that they didn’t know about and signatures on them that people say are not theirs.
One of these people is Natasha Bury-Wilder, a hard-working single mother of three employed in home care, who says she got taken twice by Red Rock Nissan and ended up in a deep financial hole as a result.
Natasha’s first purchase at Red Rock Nissan was in March of 2021, for a 2018 Hyundai Tucson. A few weeks ago she dug out the USB key that contained her documents from that sale and found over $4,800 worth of charges on her contract that she never saw and did not approve. The charges were $990 for “Resistall,” a coating treatment that often makes windows smeary, $3,495 for “Portfolio” (Red Rock Auto’s proprietary extended warranty) and $320 for “Portfolio Carefree Maintenance,” for a total of $4,805 in unapproved charges. There are no signatures on any of the documents she got from the dealership from the purchase of her Tucson. All the signature lines in her paperwork are blank. In addition, the financial manager who handled her purchase of the Mazda, Caleb Stillman, wrote Natasha’s address wrong throughout the paperwork. He put the name of her street as “Glenwood St.” instead of “Lynwood St.” on all of the documents, but Natasha was unable to correct it because she did not get to see the documents before they were completed and saved to the USB key. She would have caught the errors and all the extras she didn’t want, she says, if she had been able to see the full contract at the time of purchase.
“I would never sign like that.”
Natasha’s second purchase from Red Rock Nissan came when she traded in the Tucson for a 2018 Mazda CX-5 in August of 2022. Her financial manager for that purchase was Benson West. The contract for her Mazda contains extra, unapproved charges of $1,000 for “ResistAll,” $700 for a “DrivePur-3 yr” detailing package that Natasha said she never would have bought, and $3,500 for a Portfolio extended warranty she didn’t want, for a total of $5,200 in unapproved charges on this sale. All these charges were tacked onto her loan, so she has been paying interest on $5,200 in extra, unwanted charges in her monthly car payments. The $4,805 in unwanted charges from her first deal with Red Rock were also rolled into the second loan she got on the Mazda, compounding her debt problems.
This is the contract Natasha says has the forgeries on it.
Natasha volunteered three samples of her real signature to compare to the signatures on her contract:
Below are the signatures on Natasha’s Red Rock Nissan documents that she says are forgeries:
“I would never sign like that,” Natasha says, explaining that she always hyphenates and spells out her last name in full, completely and clearly.
Between the two sales, Red Rock Nissan tacked $10,000 worth of additional unwanted charges onto the two contracts that Natasha had to finance, and on which she has been paying interest. This has made her financial situation much harder and more precarious. Her credit has been damaged as well, making it even harder for her to get out of the financial hole Red Rock helped dig for her. Natasha makes only $16/hour at her job, and her loan payments are $500/month for seven years, on a used car. And she has three kids to support.
Natasha filled out a Grand Junction Police Department Fraud Packet (pdf) for reporting financial crimes. She completed a sworn affidavit laying out the facts of her case, as the form requires, and had it notarized. She also contacted her lender to notify them of the problems she found with her contract(s) and obtain possible additional evidence for her case.
And one more…
In another case discovered in the last few weeks, Aldahir Ayon of Rifle bought a car from Red Rock Honda on May 20, 2023, and after digging out his documents found an unwanted, multi-thousand dollar extended warranty tacked onto his contract without his knowledge or approval, and found what is also likely a forged signature on his documents :
This is his real signature, Aldahir says:
Red Rock Honda took Aldahir’s car back and paid off his loan in full. Aldahir then went to the Honda dealership in Glenwood Springs and bought a similar car.