This week Red Rock Nissan went out of their way to help “the Andersons” (not their real name), a struggling young couple with three kids, two of whom are special needs kids, who were recently featured in this blog as an example of the kind of bad deals people were unknowingly getting into at these dealerships.
The Andersons were plunged into a financial crisis after going to buy a used vehicle they saw on Red Rock Nissan’s website last summer that had been advertised for $17,000. After signing a few papers they were told were related to a warranty and not being shown their contract at any time during the transaction, the couple found out too late that the dealership had added a $2,500 extended warranty to their contract without their knowing, and that they had gotten roped into a $30,000 loan for 8-years at a whopping 12.49% interest rate, without even being aware they had signed a loan application. The monthly payments were far beyond what they could afford. They were forced to get second jobs and work extra hours, often into the evenings, to make the payments. As a result of the financial strain, they had far less time to spend with their kids, which led to even more problems at home.
The Andersons’ financial desperation would have continued for years, but after hearing about this case, this week Red Rock agreed to let the Andersons return their vehicle and generously paid off the couple’s loan in full, freeing the family from the crushing debt they had incurred after falling victim to Red Rock’s shady sales techniques.
That’s truly great news, but it begs the question: What about all the other people who have been harmed by these dealerships’ shady business practices?
“We are committed to improving all our stores’ car-buying processes”
Out-of-state Red Rock Auto Group investor Tyler Slade says he is trying hard to turn things around at the dealerships. He was the one who engineered the rescue of the Andersons from their downward financial spiral.
Here’s what Mr. Slade wanted people to know:
“Red Rock Auto Group values happy customers! We want to serve the greater Mesa County area residents with top-notch customer service and the lowest prices. We are committed to improving all our stores’ car-buying processes. Red Rock Auto Group is not interested in selling just one vehicle; we are only interested in selling customers multiple vehicles and vehicles to their friends and neighbors! This is only possible with excellent customer service and great prices. In other words, we want lifetime customers!
Importantly, he added,
If you have a concern or comment regarding Red Rock Hyundai, GMC or Honda, please get in touch with platform manager Bryan Knight at (801) 792-3711 or firstname.lastname@example.org. For Red Rock Nissan or Kia, please get in touch with platform manager Brantley Reade at (801) 915-0929, email@example.com
These are the personal cell phone numbers of Red Rock Auto Group partners Bryan Knight and Brantley Reade, both of whom reside here in Mesa County.
By making these numbers public, Red Rock appears to be making a real effort to remedy the wrongs these dealerships have done to our community, and prevent more travesties from happening in the future.
So if you’ve been deceived or defrauded when doing business at a Red Rock dealership…
…contact them, and give them a chance to make it right. Then report back to Anne@AnneLandmanBlog.com, so we can tell if the progress is real or not.
And if you live outside Grand Junction city limits and bought a vehicle at a Red Rock dealership, go back and check your sales contract. After reading the articles about Red Rock dealerships, one reader reported that she checked her contract and discovered the dealership had erroneously charged her Grand Junction city sales tax, even though she lives outside the city.
She has applied for a refund from the City.