Bryan Knight, the now former part-owner of Red Rock Auto dealerships
The sole local owner of the Red Rock Auto dealership chain, Bryan Knight, has been pushed out of the company.
Documents from the Colorado Department of Revenue show Mr. Knight, who oversaw the Red Rock dealerships and had long been listed as a partner and minority owner of the Red Rock GMC and Honda stores, is no longer an owner of record for any Red Rock stores.
The rumor that Mr. Knight had been pushed out of Red Rock Auto came on January 19, when someone in the local auto industry contacted AnneLandmanBlog to say “Bryan Knight no longer works at Red Rock.”
Rumor: In a reversal, Red Rock got fleeced by a customer
Read more →
Mug shot of Tiffany Momilani Miller, a former Red Rock GMC financial manager who was arrested earlier this month on charges of forgery, criminal impersonation and identity theft. (Photo: Daily Sentinel/GJPD)
Former Red Rock GMC financial manager Tiffany M. Miller was arrested earlier this month and charged with forgery, identity theft and criminal impersonation.
AnneLandmanBlog obtained a copy of the full August 2 arrest affidavit (pdf) for Miller.
The biggest takeaways from it are summarized below:
- A couple was trying to buy a vehicle from Red Rock GMC at 741 N. First Street, and applied for a loan through the dealership. After they left with the vehicle, two Red Rock financial managers, Tiffany Miller and Matthew Morris, phoned the customers’ lender and posed as the couple, in a claimed effort “to verify the information on the auto [credit] application,” and “expedite the loan process.”
- In addition to posing as the customers, Miller falsified information on the customers’ credit application, including who the primary driver of the vehicle would be, and the length of time the couple had lived at their residence, and she falsely stated the car had extra accessories it didn’t actually have, including running boards, rear bucket seats, a rear entertainment system and blind spot monitors. The customers told GJPD investigators the car they were purchasing had none of these features. These items would have increased the value of the vehicle to the lender. (Note: This is a practice that, according to a former Red Rock finance employee is called “Power Booking,” that is aimed at increasing the value of the car to the lender to get the customer a bigger loan.)
- The Grand Junction Police Department (GJPD) first sent the case to the Colorado Department of Revenue’s Auto Industry Division (AID), the enforcement agency for dealerships. Months later, the AID sent it back to the GJPD because “the allegations are for felony criminal activity.”
- Red Rock GMC General Manager Tyson Chambers said Red Rock GMC got “locked out” of Canvas Credit Union via their online lending platform, Credit Union Direct Lending (CUDL), because of the “victim complaint and the potential forgery on the loan application.”
Tyson Chambers, General Manager of Red Rock GMC, who, according to Miller’s arrest affidavit, pressured Red Rock Human Resources Manager Amy Felix to lie on a form about why Tiffany Miller had left Red Rock. Felix told a police investigator Tyson had ordered her to lie on the form because he “didn’t want to ruin [Tiffany Miller’s] life.”
- Tyson Chambers fired both Tiffany Miller and Matthew Morris, the two GMC financial managers who posed as customers on the phone call to the lender. Morris later told the GJPD criminal investigator that he was told that making calls posing as customers was “just part of the business and everyone knows they do it, to include the banks.”
Read more →
Red Rock GMC on First Street
Former Red Rock dealership employees have told AnneLandmanBlog that the dealerships coerce both employees and customers to leave positive reviews online, and a customer said the Red Rock dealership she patronized several years ago had paid her $2,500 to take a bad review of them off her Facebook page.
These manipulations of online reviews were discovered around the same time Red Rock introduced a new “Forever Promise” on their websites, in which the company promises to “earn your trust” and “be transparent.”
A reader supplied AnneLandmanBlog with screenshots of a 2019 Facebook Messenger conversation in which she told another person that Red Rock had paid her $2,500 to remove a Facebook post describing a bad experience with a Red Rock dealership:
Read more →