Category: Consumer advocacy

Arm yourself with factual information before purchasing a used or new vehicle

Consumer Reports’ April, 2024 issue, “Best and Worst Cars, Trucks and SUVs.” THIS is where to get truly honest and complete vehicle reviews. Consumer Reports is a nonprofit organization devoted solely to helping American consumers. They accept no advertising or free products, their evaluations are done by teams of experienced experts and by compiling information on the actual experiences of hundreds of thousands of vehicle owners, and there are NO fake reviews, EVER.

Many Mesa County residents have related their nightmare of buying a used vehicle from a dealer only to have major problems with it shortly after purchase: the transmission goes out, it starts burning excessive oil, the check engine light comes on, the vehicle starts making weird noises and in one instance the entire engine needed to be replaced. These are just some of the complaints. Many people buy extended warranties when purchasing used cars in an attempt to alleviate worry about such problems, but often find these warranties useless as dealers often count on people not reading and fully understanding the limitations of the warranties, or dealers try to weasel out of paying for expensive repairs, especially repeated repairs, because they’ll lose money. Because the Lemon Law only applies to new vehicles, used car buyers are often left holding the bag for thousands of dollars in repairs with no recourse.

There is a way to stack the odds in your favor when buying a new or used car though, and that is by arming yourself with impartial data about the reliability of different makes, models and years of cars.

Local owner of Red Rock Auto pushed out

Bryan Knight, the now former part-owner of Red Rock Auto dealerships

The sole local owner of the Red Rock Auto dealership chain, Bryan Knight, has been pushed out of the company.

Documents from the Colorado Department of Revenue show Mr. Knight, who oversaw the Red Rock dealerships and had long been listed as a partner and minority owner of the Red Rock GMC and Honda stores, is no longer an owner of record for any Red Rock stores.

The rumor that Mr. Knight had been pushed out of Red Rock Auto came on January 19, when someone in the local auto industry contacted AnneLandmanBlog to say “Bryan Knight no longer works at Red Rock.”

Rumor: In a reversal, Red Rock got fleeced by a customer

Buyer Beware: Mesa County does not license homebuilders, and state law makes it hard to hold builders accountable

BAD DECISIONS – Mesa County Commissioners approved construction of this Redlands home years ago in which setbacks were inadequate to save the house from sliding down the bluff towards the Colorado River. Mesa County does not license home builders and county building codes and inspections were inadequate to prevent this situation.

If you are planning to build or buy a newly-built home in Mesa County, be forewarned that Mesa County has no licensing requirements for homebuilders and Colorado laws make it hard to hold home builders accountable when things go wrong, and lots can go wrong.

Soils report at heart of lawsuit against Cody Davis & Chronos Builders recommended alternative foundations, but plaintiffs say Davis never disclosed the report to them as Colorado law requires

Swelling clay soils can triple their volume when they get wet, causing them to exert tremendous force on a home’s foundation, and hence damage, if no measures are taken to mitigate the potential damage. Clay soils are very common across Mesa County. [Click photo to enlarge for better view.] (Photo: Colorado Geological Survey)

The geotechnical soils investigation (pdf) done on a building lot on Horseshoe Drive in Fruita where Mesa County Commissioner Cody Davis and his construction company, Chronos Builders, built a spec home in 2015-2016 stated clearly that expansive clay soils were present on the site and that “Based upon our experience with the Mancos shale in the vicinity of the site, the shale is anticipated to be slightly to moderately expansive.”

Michael A. Berry, the professional engineer who authored the report, recommended three types of foundations that would better protect the structure from “heave related movements” than a typical shallow foundation, but also admitted such foundations are “usually cost prohibitive.”

FTC finalizes CARS Rule to combat Red Rock-style auto sales scams that have plagued customers

Last minute update: The FTC’s CARS Rule, which is the subject of this article and was intended to put a stop to shady dealerships’ worst abuses of customers, was scheduled to go into effect July 30, 2024, but was officially postponed (pdf) on January 18, 2024 as a result of lobbying by the Texas Automobile Dealers Association and the National Automobile Dealers Association, which oppose the rule.

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On December 12, 2023, the Federal Trade Commission (FTC) finalized the Combating Auto Retail Scams rule (CARS) to end the most common abuses that dealerships like Red Rock Auto in Grand Junction have long perpetrated on customers when selling cars. The CARS Rule was scheduled to go into effect on July 30, 2024. [See above last minute update].

Cody Davis and his construction company embroiled in lawsuit for fraudulent concealment, misrepresentation & negligence

The home on Horseshoe Drive in Fruita that is at the heart of the lawsuit against Cody Davis and his company, Chronos Builders. (Photo: Mesa County Assessor)

Update 1/19/24@10:44 a.m. — This article has been updated to include links to the full Huddleston Berry soils report (pdf) that Davis is alleged to have withheld from the Ryans while they were buying the home, and the full affidavit of Barbara Ann Ryan (pdf) in the case.

Update: Mesa County Commissioner Cody Davis announced Jan. 16 that he was running to be county commissioner again in 2024

Mesa County Commissioner Cody Davis, and his construction company, Chronos Builders, LLC, were slapped with a lawsuit by an older couple on August 19, 2022 alleging Davis concealed information about expansive clay soils under their new home, and saying he chose an inferior foundation he knew could fail protect the home from damage caused by ground movement from the clay soils. The lawsuit seeks damages in excess of $100,000 (pdf).

Davis filed a response on September 6, 2022 (pdf) categorically denying all of the charges in the Ryans’ suit.

Residential trash services vary widely in cost

City of Grand Junction garbage truck

Thinking of shopping for a new residential trash service? There may be good reason.

Republic Services recently bought Monument Waste and Rocky Mountain Sanitation, but the consolidation of the companies reduced competition and did NOT result in lower prices for customers.

The following prices are for one 96 gallon can, picked up once a week in the 81505 zip code, in 2023:

Waste Management ….. $40.74/month

Republic Services ….. $43.56/month for the first year, plus a $50.00 deposit, plus $15 to deliver the can, and after the first year the rate increases to $48.00/month

City of Grand Junction trash service ….. $19.75/month, and they supply the can.

There is a privately owned service called 970 Trash Wizard, but their routes are full and they aren’t currently accepting new customers.

The City of Grand Junction only services residences inside City limits, but they are by far the most efficient, with one operator driving an automated truck that hoists, empties and replaces each can automatically, without any wear and tear on a human being. The City is also implementing a new residential recycling service as well, phasing it in area by area, which will allow customers to recycle plastics #1, #2 and #5, as well as fibers like newspaper, clean cardboard, magazines and egg cartons, all for no extra cost for trash customers.

Not a Red Rock dealership in sight in the Daily Sentinel’s “Best of the West” 2023 contest results

The Daily Sentinel published the results of their annual “Best in the West” contest in today’s newspaper, and in a good sign for town, there wasn’t a Red Rock dealership is sight for the best of anything having to do with vehicles, showing local people are learning about or have personally experienced, the hazards of doing business at these dealerships.

A former Red Rock sales & finance employee tells how employees are treated, and how it affects customers

We’ve already seen that Red Rock auto dealerships in Grand Junction have drawn more than 15 times the complaints to the Auto Industry Division of other new car dealerships in town over the last two years, and that they used illicit sales tactics that sent many hard-working customers into desperate downward financial spirals. The Better Business Bureau slapped red alerts on several Red Rock dealerships due to “a pattern of complaints” about their contracts, service departments, and customer service.

By comparison, non-Red Rock new car dealerships in G.J., like Western Slope Auto, Bozarth Chevrolet, Grand Junction Subaru & Volkswagen, and Grand Junction Chrysler Jeep Dodge logged no customer complaints within the same time frame. This begs the question of why is there such a big difference between how Red Rock has operated, and how these other dealerships operate?

It’s a bad time to go to the Main Post Office

Note taped in the window of the downtown Post Office on Friday, June 23, telling people about technical difficulties and delays.

If you’re thinking about heading to the downtown Grand Junction Post Office, you might want to think again.

If you do decide to go, bring cash or checks for your transaction.

About six weeks ago the Post Office changed their internet provider to Verizon, and now their internet is frequently down. When it does work, it is extremely slow, according to postal workers. Lines are long and the bogged-down computer systems are causing lost revenue and angry customers.

Harry Faulkner’s Red Rock nightmare

Red Rock Hyundai, 2162 Highway 6 And 50, between Fruita and Grand Junction

UPDATE, Monday, August 7: Red Rock Hyundai fixed the cracked windshield and Harry finally took possession of his 2023 Kona, but it had a dent in the fender that occurred either when they were fixing the windshield or applying the clear bra/window tint. Harry also discovered today that there is an urgent recall on his vehicle over a faulty oil pump that can cause fires. Owners of 2023 Konas are being advised to park their vehicles away from structures due to the fire hazard. The NHTSA says there is currently no repair available for the faulty part. 

UPDATE: June 24, 2023 – Harry left the new, red Kona in the care of the dealership so they could have a clear bra and window tint added to it, and Harry reported on June 24, 2023 that Red Rock Hyundai had called him to tell him there was a crack in the windshield of his new car that they believe is a manufacturer defect. The car is currently awaiting a new windshield.

At age 53, Harry Faulkner of Rifle thought he was finally doing well enough financially that he could afford a brand new car, the first one in his life. So in October, 2021, he went to Red Rock Hyundai in Grand Junction and proudly bought a brand new 2022 Hyundai Venue.

That began an extended nightmare that took a year and eight months to resolve.

His story would have been comical in a Keystone Cops kind of way, if it hadn’t been so stressful, expensive and frustrating for Harry.

Red Rock Kia charging customers more for paying cash

You used to get a better deal if you could pay cash. At Red Rock dealerships, it’s now the opposite.

Red Rock Kia is advertising a 2018 Nissan Murano on Facebook Marketplace with two different prices: one if a customer finances the car, and another almost $900 higher for customers who  pay cash.

The ad points to the financed price, and crows “Saves money!”

Come on, Red Rock. We’re not idiots.

Any form of financing will cost a buyer far more than they can ever save on this deal.

Even under the best circumstances, for example a customer who finances $27,000, has an excellent credit score and a 48 month loan at a 5% interest rate, after adding taxes and fees to the deal, the interest on that loan will cost at least $3,350.

Small potatoes compared to the what Red Rock wants to charge people who pay cash.

It’s legal for them to do this. After all, they’re telling you about it right up front, as they should

But that also gives people the ability to vote with their feet by patronizing businesses that don’t discriminate against customers based on form of payment.

Vehicle Buyers Beware: Many former Red Rock employees have moved over to Grand Valley Auto, and are plying their trade there

AnneLandmanBlog has received credible information that a large number of former Red Rock employees have moved over to Grand Valley Auto, where they are continuing to use the same tricks they learned at Red Rock.

Red Rock gets over 15x the complaints of other major G.J. auto dealers, but only slaps on the wrist by the state Auto Industry Division

An open records request to the Colorado Department of Revenue Auto Industry Division (AID) seeking all complaints submitted about the major Grand Junction auto dealerships over the last two years showed no complaints were submitted against Western Slope Auto, which sells Ford, Lincoln & Toyota, no complaints were submitted against Ed Bozarth Chevrolet & Buick, no complaints were submitted against Grand Junction Chrysler-Dodge-Jeep-Ram, and no complaints were submitted against Jim Fuoco Motors or Fuoco Honda in 2021, before it was sold to Red Rock Auto Group in April of 2022, but within the last two years at least 15 complaints were submitted about Red Rock Auto Group’s stores. There were at least two more complaints beyond the 15 documented ones the Auto Industry Division sent that were submitted against Red Rock, but one of them was still undergoing investigation and they could not release information on it, and the other was dismissed after the complainant chose not to pursue it further. Another complaint against Red Rock was submitted to the Colorado State Attorney General, who is investigating it. This makes a total of 18 known complaints lodged against Red Rock Auto Group stores in Grand Junction in the last 2 years.

District-51 fails to opt in to new statewide program offering free meals to all students

Chart provided by ChalkBeat.

On November 8, 2022, Colorado passed Proposition FF, a ballot measure to provide free meals to all public school students. The measure, called the Healthy School Meals for All Program, was referred to the ballot by the state Legislature and passed by a healthy margin of 57-43%. The measure generates funds by limiting state tax deductions for people earning over $300,000/year, and is set to raise more than $100 million/year. The program will reimburse participating school districts to provide free meals to all students and will provide grants for Districts to purchase local food. According to the Healthy School Meals for All FAQ guide, there is also an option for participating districts to provide wage increases or stipends to front-line staff who assist with the program.

Better Business Bureau puts red alert notice on Red Rock dealerships

These days, if you visit the Better Business Bureau web pages for Red Rock Hyundai, Nissan and Kia, you’ll see a red warning at the top of the page like this:

BBB has “conducted a file review and found that this company has a pattern of complaints alleging contract issues and customer service issues. Specifically, consumers have alleged contract issues with requests to remove items from their contract. Issues with receiving inconsistent information for vehicle repairs. And receiving delayed responses for assistance and complaints.”