Category: Consumer advocacy

Buyer beware: A tale of two car-purchasing experiences in Grand Junction

Two western slope residents purchased 2022 Hyundai Kona EVs around the same time last year. They both shopped at Red Rock Hyundai in Grand Junction. One ended up buying their car from Red Rock, while the other went to Red Rock first, felt uncomfortable, and ended up buying from Ralph Schomp Hyundai in Aurora, Colorado. Neither buyer left the western slope to complete their purchase or obtain their vehicles. The two report having had two vastly different experiences, as well as incurring vastly different total expenditures for their purchases.

Here is a side-by-side comparison of their buying experiences:

Shake up at Red Rock

Brantley Reade (far left end of check)

As of today, Brantley Reade, Platform Manager for Red Rock Nissan, is no longer with the Red Rock Auto Group. He was formerly the designated person to call if you had been victimized by a deal at Red Rock’s Nissan or Kia dealerships.

So now, if you were a victim of a deal at a Red Rock dealership in which your digital signature was added to a contract without your being able to first see and expressly approve or reject any charges added to it (like extended warranties, maintenance agreements, protective coatings, key fob insurance, GAP insurance or other items), or if you found your signatures have been forged on any documents from your deal, or if your gross income, monthly housing payment, description of your vehicle or any other information was misrepresented to your lender on your loan application and Red Rock got you into a loan too big for you to handle, contact Red Rock owner Bryan Knight at (801) 792-3711 or email him at bryank@tdauto.com to make an appointment to discuss your situation and give him a chance to make it right.

KREX-TV broadcasts 5 minute news segment about Red Rock forgeries

KREX-TV last night ran a 5 minute news segment about Red Rock dealerships, which are currently under investigation by the state for problems including forgeries of customers’ signatures on legal/financial documents like contracts, Powers of Attorney, title and loan documents, and the addition of thousands of dollars worth of extras to customers’ contracts without their knowing, like extended warranties and special coatings.

Below is the full statement of a former title clerk who worked at Red Rock. This person asked to remain anonymous. This statement was included in the KREX news segment, but it merits fuller attention because of its gravity. This person’s employment at the dealership has been verified, and they had experience with the Mesa County Department of Motor Vehicles before going to work for Red Rock:

Why does Red Rock go to such lengths to push “Portfolio” extended warranties?

A common theme running through customer complaints about Red Rock dealerships is that the customers discovered thousands of dollars in extended warranties added to their contracts without the dealership having asked or told them about it, and they spotted these extra charges only after their signatures had been affixed to their contracts electronically. Customers repeatedly say they did not want these warranties and never agreed to them, only to find they had been added to their contracts anyway when they finally saw their paperwork. Once saddled with them, the customers had to go through the ordeal of trying to cancel them in a timely manner, because the warranties are only fully refundable within 60 days after purchase.

Grand Junction Scarlet Post Office sorting facility reportedly in disarray

USPS carrier facility at 734 Scarlet: turmoil inside

It may look peaceful on the outside, but a longtime U.S. Postal Service employee at the Grand Junction Carrier Annex at 734 Scarlet Drive reports that inside the building the Postal Service is “going crazy lately.”

The employee reports, “We are delaying mail and it is running horribly.”

What’s going on and why is this happening?

“It started when they decided to lay off our newest hires,” the employee said:

“They claimed ‘lack of work’ as the reason, but since then, we’ve been 5 or 6 people short of a normal crew to process the mail. I worked over 80 hours last week and we can’t catch up. In addition to that, we process mail for DHL, UPS and FedEx as part of an agreement with them. They dropped half of a semi [truck full] of bags of mail at our office at Scarlet Drive on Wednesday, and all of that mail is still sitting there.”

What to do if you think you were taken in a bad deal at a Red Rock dealership:

I did this drawing myself.

Did you buy a vehicle from a Red Rock dealership and think you may have fallen victim to shady sales tactics? If so here’s some help:

First, think back to the day of your purchase:

Did the financial manager have you sign your name electronically on an IPad or email Docu-sign link? Did the financial person show you your full contract including the page with all the numbers on it, with the total price of the purchase and all the extras, before your signature appeared on it? Did the financial person tell you about the extras that had been added to your contract — extended warranties, maintenance agreements, oil changes, coatings, insurance, etc. – and did you openly agree to pay for all of them, or were they hidden from you?

Update: Customer gets satisfaction from Red Rock Hyundai after bad deal is exposed; dealership wants blog about his experience taken down

The $9,000 in extra charges Red Rock Hyundai included on a 21 year old customer’s contract without his knowledge or approval. After this deception was exposed and the customer confronted the dealership, they removed these charges and gave the customer a satisfactory new deal on an entirely different vehicle. See the bottom of this article for who to contact to get satisfaction if you’ve been ripped off by a Red Rock dealership.

The 21 year old customer of Red Rock Hyundai featured in a December 29 blog about the horrendous way the dealership treated him during his purchase of a used mid-sized truck reports that after almost two months of dealing with the situation, he has finally gotten full satisfaction from the dealership.

It wasn’t without a fight, though.

After the blog about his plight was published, the customer returned to the dealership with his father to press for concessions beyond the $4,500 the customer said the dealership had previously paid him “to essentially stay quiet about the deal.” As a result, the dealership took the problematic truck they initially sold him back as a trade-in, gave him a decent amount of money for it, and then sold him an entirely different vehicle for what the customer also considered an appropriate price. The dealership also removed the $5,000 charge for the extended warranty that the customer said he never wanted, and the $4,000 charge for a “Resistall” coating that the customer also didn’t realize he’d been charged for.

An incredible Red Rock dealership story from a 21 year old

Got a crazy Red Rock dealership ripoff story? Send it to anne@annelandmanblog.com. If we use it, we’ll keep you anonymous if you prefer.

I got an email yesterday from yet another Red Rock Hyundai customer who had a story that was so incredible, I had to share it. It includes yet another charge of forgery, as well as the addition of thousands of dollars in extras to the contract without the customer’s knowledge or approval. I spoke to this person on the phone to verify that they were a real person, get more details about their story and clarify some of the terms they used in the email.

The person who wrote this is 21 years old and came from out of town to purchase the vehicle. The name is redacted to keep the sender anonymous, upon their request:

Another former Red Rock employee gives more information about how the dealerships defrauded customers, banks, lenders

Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction

Yet another former employee of a Red Rock auto dealership has contacted AnneLandmanBlog wanting to unload about what they experienced while working for Red Rock, and wanting others to know how business is done at these dealerships. This person has more detailed knowledge about financing of vehicle deals. Their name is withheld at their request. I asked this person follow-up questions based on information provided by a previous Red Rock employee who came forward and told about the illegal acts allegedly taking place at the dealerships, like falsifying customers’ financial information to lenders, misuse of digital signatures, forging of signatures, and more. This new person has even more detailed insight into these dealerships, the things they do to customers and banks, and how and why Red Rock dealerships operate so differently from other dealerships  in town and around the country.

Former Red Rock employee tells how the dealership fleeced people & submitted false information to financial institutions

A former Red Rock auto dealership employee contacted AnneLandmanBlog wanting to unload about what he experienced in the years he worked for the dealership. He asked to remain anonymous, so his name is withheld. He said he was “ashamed” about having worked for the dealership and wanted to do whatever he could do to help people who fell victim to these scams.

Following are excerpts of our conversation, edited slightly for clarity:

Local family unknowingly gets into deep financial trouble after patronizing Red Rock Nissan

Lyn M. says this screen shot “is all we know about the loan” she and her husband got from Red Rock Nissan in Grand Junction. They went to Red Rock to buy a car advertised on the dealership’s website at $17,000. Without knowing it, they came out with a loan for $30,000 at an interest rate of 12.49%, far above what they could afford.

Lyn Anderson and her husband Jim (not their real names) thought they should trade in their older Ford pickup and get a slightly newer, more family-friendly vehicle, so they went online to see what was available locally.

Little did they know what they were getting themselves into.

Customers fleeced out of thousands by Grand Junction Red Rock dealerships

Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction

People who patronized Grand Junction Red Rock dealerships are warning others shopping for vehicles locally that the dealerships used shady techniques to cheat them, or attempt to cheat them, out of thousands of dollars without their knowing.

Need a job? Want to make a difference? Cobalt Abortion Fund is seeking to hire 2-3 more organizers on the western slope

Are you looking for a rewarding job that will give you a way to help people and make big difference in their lives?

Cobalt Advocates is looking to hire two to three more organizers on the western slope.

Cobalt operates the Cobalt Abortion Fund, a dedicated abortion fund that helps people cover the cost and manage the logistics of getting an abortion, like transportation, lodging and child care. The Cobalt Abortion fund is 100% donor-funded, and it is the only independent fund of its kind in Colorado.

Cobalt’s goal is to make sure no one has to endure any financial or logistical burdens when it comes to abortion.

Rep. Janice Rich rescues homeowners locked out of common space

A bill that House Rep. Janice Rich introduced in response to the plight of Grand Junction residents who were unjustly shut out of their common space by an overzealous HOA, “Homeowners’ Reasonable Access to Common Areas,” gets signed by Governor Polis at the state Capitol in Denver on April 12, 2022. (Left to right: House Rep. Edie Hooton, Rep. Janice Rich, Gov. Polis, Sen. Tammy Story)

A year ago this blog highlighted the plight of homeowners who suddenly found themselves repeatedly locked out of their own common space park for months at a time by an overzealous homeowners association (HOA). The example was the Moonridge Falls subdivision in Grand Junction where, without consulting homeowners, the HOA locked the ornamental gates to the home owners’ small open space park in winter due to a sudden fear that ice on the 2-foot deep irrigation pond in the park posed a danger. No one had been injured on the pond, there hadn’t been any accident or incident involving the pond, the pond ices over every year and the park hadn’t been locked before as far back as most neighbors could remember.

“Mesa County Concerned Citizen” fraudulently promotes $182 ripoff box of common OTC items as an “early and effective treatment of COVID-19”

Screen-shot from a January 6, 2022 email sent out by Mesa County Concerned Citizen in which the group links to this box of every day drug store items selling online that claims to be an “early and effective treatment for Covid-19.”  The box sells for $160.00 plus $20 shipping and $12.37 tax, for a total of $182.36 — all for about $60 worth of over-the-counter items.

In its January 3, 2022 email blast, the local extreme right wing group “Mesa County Concerned Citizen” included a plug for “The Defense Box,” an item selling online that contains about $60 worth of common over-the counter items like Pepcid, Listerine, Vitamin C and baby aspirin, that costs $182.36, including shipping and tax.

The group says the items are an “early and effective treatment option” for Covid-19.

None of the items in the box are approved by the U.S. Food and Drug Administration for the treatment, prevention, mitigation or cure of Covid-19.

Got kids? If so, you’re about to get serious financial help from the Biden-Harris Administration and the Democrats.

American families with children will start getting substantial monthly payments from the government starting July 15 to help with the costs of raising their kids, and it’s all thanks to the Biden-Harris Administration and the Democrats, who voted in a Coronavius relief bill last March.

On March 11, President Biden signed The American Rescue Plan Act of 2021, also known as the COVID-19 Stimulus Package, into law. Most people know it as the bill that made the government send out $1,400 Coronavirus relief checks to Americans earlier this year, but there is another vastly important part of the Act that will start benefitting American families very soon.

Section 2 of the Act changes the rules regarding the Child Tax Credit to speed financial relief to most working American families.

CO homeowners helpless against rogue homeowner associations

The Moonridge Falls subdivision HOA in Grand Junction suddenly locked homeowners out of their own common space this winter, nominally for safety, even though no accidents had occurred in the park and no one has ever been hurt there. The HOA effectively treated all homeowners as though they were trespassers in their own common space. Across the state, subdivisions that lock off commonly-owned amenities, like swimming pools or tennis courts — whether for safety or to eliminate vandalism — provide all homeowners keys to the locks on the amenities because the homeowners own the amenities and pay the substantial costs of maintaining them.

Homeowners in the Moonridge Falls subdivision in Grand Junction woke up last December 21 to find their homeowners association (HOA) had suddenly locked them out of their own common space park.

Residents couldn’t remember a time when the gates to the park had ever been locked. No one had been hurt in the park. No accidents had occurred in the park recently, not even a close call, but for some reason the HOA suddenly decided to lock the park and keep everyone out, even homeowners, as though it was a crime scene or a grave emergency had just occurred. The HOA put up a sign saying the park would stay locked as long as there was ice on the pond. Yet long after the ice had melted, the locks remained, leading residents o wonder what was really up, and what they could do about it.