16 search results for "#FraudRock"

Advertising, Corporations, Corruption, Ethics, Marketing, Red Rock dealerships, Red Rock Nissan, Scams

Red Rock promotes its reviews on TV, but wait…

by Anne Landman • September 3, 2023 • 1 Comment

Screen shot of a Red Rock TV ad

The Red Rock Auto Group, which owns five dealerships in Grand Junction, has been advertising heavily on local news with ads that tout what they say are their many positive reviews.

We’ve already seen evidence, however, that indicates Red Rock manipulates online reviews by coercing its employees to write positive reviews (a violation Google policy) and by purchasing good reviews from customers by offering them perks like free gas and oil changes in exchange for positive online reviews.

But we shouldn’t forget the slew of gritty and honest negative reviews that show the real difficulty Red Rock has caused so many customers, and the responses or lack thereof to such reviews from “the owner.”

A former Red Rock sales & finance employee tells how employees are treated, and how it affects customers

by Anne Landman • July 4, 2023 • 2 Comments

We’ve already seen that Red Rock auto dealerships in Grand Junction have drawn more than 15 times the complaints to the Auto Industry Division of other new car dealerships in town over the last two years, and that they used illicit sales tactics that sent many hard-working customers into desperate downward financial spirals. The Better Business Bureau slapped red alerts on several Red Rock dealerships due to “a pattern of complaints” about their contracts, service departments, and customer service.

By comparison, non-Red Rock new car dealerships in G.J., like Western Slope Auto, Bozarth Chevrolet, Grand Junction Subaru & Volkswagen, and Grand Junction Chrysler Jeep Dodge logged no customer complaints within the same time frame. This begs the question of why is there such a big difference between how Red Rock has operated, and how these other dealerships operate?

Red Rock gets over 15x the complaints of other major G.J. auto dealers, but only slaps on the wrist by the state Auto Industry Division

by Anne Landman • April 6, 2023 • 5 Comments

An open records request to the Colorado Department of Revenue Auto Industry Division (AID) seeking all complaints submitted about the major Grand Junction auto dealerships over the last two years showed no complaints were submitted against Western Slope Auto, which sells Ford, Lincoln & Toyota, no complaints were submitted against Ed Bozarth Chevrolet & Buick, no complaints were submitted against Grand Junction Chrysler-Dodge-Jeep-Ram, and no complaints were submitted against Jim Fuoco Motors or Fuoco Honda in 2021, before it was sold to Red Rock Auto Group in April of 2022, but within the last two years at least 15 complaints were submitted about Red Rock Auto Group’s stores. There were at least two more complaints beyond the 15 documented ones the Auto Industry Division sent that were submitted against Red Rock, but one of them was still undergoing investigation and they could not release information on it, and the other was dismissed after the complainant chose not to pursue it further. Another complaint against Red Rock was submitted to the Colorado State Attorney General, who is investigating it. This makes a total of 18 known complaints lodged against Red Rock Auto Group stores in Grand Junction in the last 2 years.

Criminal investigator who was investigating Red Rock quits & goes to work for Red Rock

by Anne Landman • February 23, 2023 • 10 Comments

Dale Sundeen (Photo: Auto News)

Dale Sundeen, the Colorado Department of Revenue Auto Industry Division’s criminal investigator who was investigating Grand Junction’s Red Rock dealerships, quit his job with the state and went to work for Red Rock Auto Group as their “Corporate Director of Compliance.”

Second criminal investigator brought in to help with Red Rock investigations

by Anne Landman • February 9, 2023 • 3 Comments

AID Investigator John Bulman (Photo: Golden Police Dept)

The Colorado Department of Revenue’s Auto Industry Division (AID) has assigned a second criminal investigator to help the with the Red Rock dealership cases.

The first investigator looking into Red Rock is Dale Sundeen, who’s been with the Colorado Department of Revenue since 2008 and has been the agency’s western slope investigator for over ten years.

The additional investigator is John Bulman, who joined the Auto Industry Division in 2022 (pdf) after working for the Golden Police Department, where he was awarded Golden Police Officer of the Year in 2020.

Shake up at Red Rock

by Anne Landman • January 27, 2023 • 6 Comments

Brantley Reade (far left end of check)

As of today, Brantley Reade, Platform Manager for Red Rock Nissan, is no longer with the Red Rock Auto Group. He was formerly the designated person to call if you had been victimized by a deal at Red Rock’s Nissan or Kia dealerships.

So now, if you were a victim of a deal at a Red Rock dealership in which your digital signature was added to a contract without your being able to first see and expressly approve or reject any charges added to it (like extended warranties, maintenance agreements, protective coatings, key fob insurance, GAP insurance or other items), or if you found your signatures have been forged on any documents from your deal, or if your gross income, monthly housing payment, description of your vehicle or any other information was misrepresented to your lender on your loan application and Red Rock got you into a loan too big for you to handle, contact Red Rock owner Bryan Knight at (801) 792-3711 or email him at bryank@tdauto.com to make an appointment to discuss your situation and give him a chance to make it right.

Why does Red Rock go to such lengths to push “Portfolio” extended warranties?

by Anne Landman • January 19, 2023 • 6 Comments

A common theme running through customer complaints about Red Rock dealerships is that they discovered thousands of dollars in extended warranties added to their contracts without the dealership telling them about it, and they spotted these extra charges only after their signatures had been affixed to their contracts electronically. Customers repeatedly say they did not want these warranties and never agreed to them, only to find they had been added to their contracts anyway when they finally saw their paperwork. Once saddled with them, the customers had to go through the ordeal of trying to cancel them quickly, because the warranties are only fully refundable within 60 days after purchase.

Another Red Rock customer reports signatures on sale documents are not her own

by Anne Landman • January 2, 2023 • 16 Comments

Katelyn Slocum’s real signature. “I always sign my full name,” Katelyn says.

The signature that appears on all of Katelyn Slocum’s documents in her vehicle deal except one. Katelyn says this is not her signature.

Katelyn Slocum is a Certified Nursing Assistant with two small kids who works as an in-home hospice care provider for HopeWest. She uses her own car to get to her patients’ homes, and at the end of 2021, she decided she needed a more efficient car. She ended up at Red Rock Nissan, where she traded in a 2015 Jeep Grand Cherokee with almost 100,000 miles on it for a 2019 Subaru WRX with about 17,500 miles on it.

The transaction happened late on a Monday. Katelyn said, “It was a super-rushed purchase because it was past closing time, as it took awhile to get me approved for the loan amount.”

After hearing about other people whose names were forged by Red Rock and all the other problems people had had with their purchases, she was prompted to more closely examine her documents for the purchase of her vehicle, and on December 22, 2022 she took another good look.

An incredible Red Rock dealership story from a 21 year old

by Anne Landman • December 29, 2022 • 3 Comments

Got a crazy Red Rock dealership ripoff story? Send it to anne@annelandmanblog.com. If we use it, we’ll keep you anonymous if you prefer.

I got an email yesterday from yet another Red Rock Hyundai customer who had a story that was so incredible, I had to share it. It includes yet another charge of forgery, as well as the addition of thousands of dollars in extras to the contract without the customer’s knowledge or approval. I spoke to this person on the phone to verify that they were a real person, get more details about their story and clarify some of the terms they used in the email.

The person who wrote this is 21 years old and came from out of town to purchase the vehicle. The name is redacted to keep the sender anonymous, upon their request:

Red Rock’s forgery problem

by Anne Landman • December 18, 2022 • 11 Comments

Jesus Acevedo’s signature next to the signature a Red Rock Hyundai employee forged on a contract in his name that would have added a $10,000 extended warranty to his contract, had he not caught the forgery while at his credit union to arrange financing.

People have sent information to AnneLandmanBlog that indicates customers of Grand Junction Red Rock dealerships have had their signatures forged on documents, and that such forgeries have likely been a problem at these dealerships for some time.

Red Rock starts getting the message, unwinds deal for strapped couple & gives out personal cell phone numbers of local partners for people to call if they’ve been wronged

by Anne Landman • December 13, 2022 • 13 Comments

Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction

The Red Rock Auto Group seems to be starting to get the message about the financial hardship they’ve been causing people by defrauding customers and carrying out business in bad faith.

This week Red Rock Nissan went out of their way to help “the Andersons” (not their real name), a struggling young couple with three kids, two of whom are special needs kids, who were recently featured in this blog as an example of the kind of bad deals people were unknowingly getting into at these dealerships.

Another former Red Rock employee gives more information about how the dealerships defrauded customers, banks, lenders

by Anne Landman • December 5, 2022 • 12 Comments

Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction

Note: I am re-posting this article from last December, now that a second former Red Rock dealership financial manager, Matthew Morris, has been charged with criminal impersonation, forgery and identity theft. This article contains information from a former Red Rock financial manager about how Red Rock allegedly (and routinely) defrauded customers as well as lenders (banks and credit unions). The article got little notice at the time I posted it, but it’s even more relevant now that criminal charges have been brought against a second Red Rock employee, who has implicated upper management in these activities..

Yet another former employee of a Red Rock auto dealership has contacted AnneLandmanBlog wanting to unload about what they experienced while working for Red Rock, and wanting others to know how business is done at these dealerships. This person has more detailed knowledge about financing of vehicle deals. Their name is withheld at their request. I asked this person follow-up questions based on information provided by a previous Red Rock employee who came forward and told about the illegal acts allegedly taking place at the dealerships, like falsifying customers’ financial information to lenders, misuse of digital signatures, forging of signatures, and more. This new person has even more detailed insight into these dealerships, the things they do to customers and banks, and how and why Red Rock dealerships operate so differently from other dealerships in town and around the country.

Former Red Rock employee tells how the dealership fleeced people & submitted false information to financial institutions

by Anne Landman • November 30, 2022 • 16 Comments

A former Red Rock auto dealership employee contacted AnneLandmanBlog wanting to unload about what he experienced in the years he worked for the dealership. He asked to remain anonymous, so his name is withheld. He said he was “ashamed” about having worked for the dealership and wanted to do whatever he could do to help people who fell victim to these scams.

Following are excerpts of our conversation, edited slightly for clarity:

Local family unknowingly gets into deep financial trouble after patronizing Red Rock Nissan

by Anne Landman • November 22, 2022 • 9 Comments

Lyn M. says this screen shot “is all we know about the loan” she and her husband got from Red Rock Nissan in Grand Junction. They went to Red Rock to buy a car advertised on the dealership’s website at $17,000. Without knowing it, they came out with a loan for $30,000 at an interest rate of 12.49%, far above what they could afford.

Lyn Anderson and her husband Jim (not their real names) thought they should trade in their older Ford pickup and get a slightly newer, more family-friendly vehicle, so they went online to see what was available locally.

Little did they know what they were getting themselves into.

Another Red Rock dealership victim

by Anne Landman • November 17, 2022 • 3 Comments

Red Rock GMC contract with unauthorized $4,995 charge for “Portfolio” (an extended warranty the customer wasn’t made aware of), “Worry Free Maintenance” that the customer was told would give him three “free oil changes,” and a $2,500 charge for “Resistall” coating, a treatment that ruined the glass on his truck. Red Rock dealerships are affiliated with the Tim Dahle Auto Group dealerships out of Utah.

Last spring, Daniel Macias (not his real name) went to the Red Rock GMC dealership on First Street to buy a used Chevy Silverado pickup truck. Like other Grand Junction Red Rock dealership patrons, he was unaware of the trap he was walking into.

Customers fleeced out of thousands by Grand Junction Red Rock dealerships

by Anne Landman • November 1, 2022 • 58 Comments

Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction

People who patronized Grand Junction Red Rock dealerships are warning others shopping for vehicles locally that the dealerships used shady techniques to cheat them, or attempt to cheat them, out of thousands of dollars without their knowing.