A common theme running through customer complaints about Red Rock dealerships is that they discovered thousands of dollars in extended warranties added to their contracts without the dealership telling them about it, and they spotted these extra charges only after their signatures had been affixed to their contracts electronically. Customers repeatedly say they did not want these warranties and never agreed to them, only to find they had been added to their contracts anyway when they finally saw their paperwork. Once saddled with them, the customers had to go through the ordeal of trying to cancel them quickly, because the warranties are only fully refundable within 60 days after purchase.
Did you buy a vehicle from a Red Rock dealership and think you may have fallen victim to shady sales tactics? If so here’s some help:
First, think back to the day of your purchase:
Did the financial manager have you sign your name electronically on an IPad or email Docu-sign link? Did the financial person show you your full contract including the page with all the numbers on it, with the total price of the purchase and all the extras, before your signature appeared on it? Did the financial person tell you about the extras that had been added to your contract — extended warranties, maintenance agreements, oil changes, coatings, insurance, etc. – and did you openly agree to pay for all of them, or were they hidden from you?
Sonja Bartlowe is a single mom with two little girls and no child support who worked as a branch manager for a home care provider. Last May she traded in a vehicle and bought a 2016 Nissan Titan pickup truck priced at $39,000 from Red Rock Nissan, at least that’s what it was priced online.
Little did she know what she was in for.
Katelyn Slocum is a Certified Nursing Assistant with two small kids who works as an in-home hospice care provider for HopeWest. She uses her own car to get to her patients’ homes, and at the end of 2021, she decided she needed a more efficient car. She ended up at Red Rock Nissan, where she traded in a 2015 Jeep Grand Cherokee with almost 100,000 miles on it for a 2019 Subaru WRX with about 17,500 miles on it.
The transaction happened late on a Monday. Katelyn said, “It was a super-rushed purchase because it was past closing time, as it took awhile to get me approved for the loan amount.”
After hearing about other people whose names were forged by Red Rock and all the other problems people had had with their purchases, she was prompted to more closely examine her documents for the purchase of her vehicle, and on December 22, 2022 she took another good look.
The 21 year old customer of Red Rock Hyundai featured in a December 29 blog about the horrendous way the dealership treated him during his purchase of a used mid-sized truck reports that after almost two months of dealing with the situation, he has finally gotten full satisfaction from the dealership.
It wasn’t without a fight, though.
After the blog about his plight was published, the customer returned to the dealership with his father to press for concessions beyond the $4,500 the customer said the dealership had previously paid him “to essentially stay quiet about the deal.” As a result, the dealership took the problematic truck they initially sold him back as a trade-in, gave him a decent amount of money for it, and then sold him an entirely different vehicle for what the customer also considered an appropriate price. The dealership also removed the $5,000 charge for the extended warranty that the customer said he never wanted, and the $4,000 charge for a “Resistall” coating that the customer also didn’t realize he’d been charged for.
Vandals plowed through a wooden split rail fence in a large vehicle and proceeded to tear up the turf in an area near the east side of the park off the big, gravel parking lot. The damage was spotted around 9:30 a.m. on Dec. 30, 2022.
I got an email yesterday from yet another Red Rock Hyundai customer who had a story that was so incredible, I had to share it. It includes yet another charge of forgery, as well as the addition of thousands of dollars in extras to the contract without the customer’s knowledge or approval. I spoke to this person on the phone to verify that they were a real person, get more details about their story and clarify some of the terms they used in the email.
The person who wrote this is 21 years old and came from out of town to purchase the vehicle. The name is redacted to keep the sender anonymous, upon their request:
People have sent information to AnneLandmanBlog that indicates customers of Grand Junction Red Rock dealerships have had their signatures forged on documents, and that such forgeries have likely been a problem at these dealerships for some time.
This week Red Rock Nissan went out of their way to help “the Andersons” (not their real name), a struggling young couple with three kids, two of whom are special needs kids, who were recently featured in this blog as an example of the kind of bad deals people were unknowingly getting into at these dealerships.
Curious when Tina Peters’ next court hearing is, and what it’s about?
Above is her court docket as of 12/7/2022, with the court dates, type of hearing, and case numbers. Descriptions of each case number are added for clarity. Her docket is subject to change at any time, and it often does. Her docket information can be accessed by going to the Mesa County Court Docket Search page and entering Tina’s first and last names.
Note: I am re-posting this article from last December, now that a second former Red Rock dealership financial manager, Matthew Morris, has been charged with criminal impersonation, forgery and identity theft. This article contains information from a former Red Rock financial manager about how Red Rock allegedly (and routinely) defrauded customers as well as lenders (banks and credit unions). The article got little notice at the time I posted it, but it’s even more relevant now that criminal charges have been brought against a second Red Rock employee, who has implicated upper management in these activities..
Yet another former employee of a Red Rock auto dealership has contacted AnneLandmanBlog wanting to unload about what they experienced while working for Red Rock, and wanting others to know how business is done at these dealerships. This person has more detailed knowledge about financing of vehicle deals. Their name is withheld at their request. I asked this person follow-up questions based on information provided by a previous Red Rock employee who came forward and told about the illegal acts allegedly taking place at the dealerships, like falsifying customers’ financial information to lenders, misuse of digital signatures, forging of signatures, and more. This new person has even more detailed insight into these dealerships, the things they do to customers and banks, and how and why Red Rock dealerships operate so differently from other dealerships in town and around the country.
A former Red Rock auto dealership employee contacted AnneLandmanBlog wanting to unload about what he experienced in the years he worked for the dealership. He asked to remain anonymous, so his name is withheld. He said he was “ashamed” about having worked for the dealership and wanted to do whatever he could do to help people who fell victim to these scams.
Following are excerpts of our conversation, edited slightly for clarity:
Last spring, Daniel Macias (not his real name) went to the Red Rock GMC dealership on First Street to buy a used Chevy Silverado pickup truck. Like other Grand Junction Red Rock dealership patrons, he was unaware of the trap he was walking into.
People who patronized Grand Junction Red Rock dealerships are warning others shopping for vehicles locally that the dealerships used shady techniques to cheat them, or attempt to cheat them, out of thousands of dollars without their knowing.
My 92 year old neighbor, who worked for School District 51 over forty years ago, received this hate mail yesterday, with the following computer-printed in screaming all-caps, racist, anti-transgender hate letter glued to the back of the picture with the child at the chalkboard:
My neighbor is pretty tough, but the line that said “OL’ BITCH” really saddened her.
In addition to showing that racism and homophobia in Grand Junction are alive and thriving, this rude correspondence raises several questions:
— How did the sender get the address of this person?
On Wednesday, October 12, 2022, in its opinion section the Daily Sentinel endorsed Republican election denier Bobbie Daniel for County Commissioner, saying she was “prepared to step in ready to work on day one.” But the Sentinel failed to ask the big question of how it happened that Daniel had become so prepped for the position.
It happened because Daniel has been groomed for months, maybe years, for the job by sitting Republican Mesa County commissioners, who have been using taxpayer-funded resources and taxpayer-funded County time to make sure Daniel gets a huge leg-up over her opponent in the race.
Republican Mesa County Commissioner candidate Bobbie Daniel says on Instagram that she’ll be fiscally responsible, that she cares about “overburdening taxpayers” and keeping local government stable.
Well if all that’s true, Daniel owes it to county taxpayers to say what she thinks of the $1.5 million and counting that County taxpayers have been forced to pay for the antics of her pal Tina Peters, whom Daniel endorsed for Clerk back in 2018. Why hasn’t Daniel condemned Peters’ antics and the massive expenditure Peters has cost county taxpayers so far? And why hasn’t Daniel apologized for her grievous mistake of endorsing Tina?
Daniel has been mum on the subject so far.
Maybe that’s because Daniel assured voters in 2018 Tina had lots of experience and “we’d be in really good hands” if she was elected Clerk and Recorder. Well we trusted Daniel and now we’ve see how THAT turned out. And we won’t even mention the 574 legitimately-cast ballots that Tina lost in 2019 and never counted, that kicked off her nightmarish term as clerk.
Maybe it’s because Daniel herself is an election denier who is trying hard to keep it under wraps before the election this November. Word is also out ***Rumor-ALERT***Rumor-ALERT*** that sitting County Commissioner Janet Rowland ordered Daniel to keep her crazy election denialist beliefs out of her campaign for commissioner, since election deniers have been harassing the sitting commissioners for over a year now.
Maybe it’s because Tina alleged that “a county commissioner candidate” — whom we all know could ONLY have been Bobbie Daniel — was among those who attended a post-Mesa County election-equipment breach dinner with Conan Hayes, the professional election denier Tina smuggled into the Clerk’s office to make copies of the voting machines’ hard drives. Other attendees Tina alleged were at that dinner were Sherronna Bishop, who may have helped engineer the whole Mesa County election breach, and House Rep. Lauren Boebert, a strong supporter of the Jan. 6 insurrection.
Whatever the reason Daniel has been quiet about the amount of money taxpayers have been forced to spend on her pal Tina’s behavior, Daniel needs to come out and acknowledge she was wrong in endorsing Tina and apologize for helping put County voters through hell as a result of her terrible judgment.