You used to get a better deal if you could pay cash. At Red Rock dealerships, it’s now the opposite.
Red Rock Kia is advertising a 2018 Nissan Murano on Facebook Marketplace with two different prices: one if a customer finances the car, and another almost $900 higher for customers who pay cash.
The ad points to the financed price, and crows “Saves money!”
Come on, Red Rock. We’re not idiots.
Any form of financing will cost a buyer far more than they can ever save on this deal.
Even under the bestcircumstances, for example a customer who finances $27,000, has an excellent credit score and a 48 month loan at a 5% interest rate, after adding taxes and fees to the deal, the interest on that loan will cost at least $3,350.
Small potatoes compared to the what Red Rock wants to charge people who pay cash.
It’s legal for them to do this. After all, they’re telling you about it right up front, as they should
But that also gives people the ability to vote with their feet by patronizing businesses that don’t discriminate against customers based on form of payment.
An open records request to the Colorado Department of Revenue Auto Industry Division (AID) seeking all complaints submitted about the major Grand Junction auto dealerships over the last two years showed no complaints were submitted against Western Slope Auto, which sells Ford, Lincoln & Toyota, no complaints were submitted against Ed Bozarth Chevrolet & Buick, no complaints were submitted against Grand Junction Chrysler-Dodge-Jeep-Ram, and no complaints were submitted against Jim Fuoco Motors or Fuoco Honda in 2021, before it was sold to Red Rock Auto Group in April of 2022, but within the last two years at least 15 complaints were submitted about Red Rock Auto Group’s stores. There were at least two more complaints beyond the 15 documented ones the Auto Industry Division sent that were submitted against Red Rock, but one of them was still undergoing investigation and they could not release information on it, and the other was dismissed after the complainant chose not to pursue it further. This makes a total of 17 known complaints lodged against Red Rock Auto Group stores in Grand Junction in the last 2 years.
These days, if you visit the Better Business Bureau web pages for Red Rock Hyundai, Nissan and Kia, you’ll see a red warning at the top of the page like this:
BBB has “conducted a file review and found that this company has a pattern of complaints alleging contract issues and customer service issues. Specifically, consumers have alleged contract issues with requests to remove items from their contract. Issues with receiving inconsistent information for vehicle repairs. And receiving delayed responses for assistance and complaints.”
The former Rocky Mountain Gun Club building at 545 31 Road, where Ascent Classical Academy plans to open a new charter school this August. The sale of the building closed recently. It was listed for $7 million.
A copy of a letter sent to Red Rock Nissan by the Colorado Department of Revenue’s Auto Industry Division. This copy of the letter came to Michelle Mondragon, whom Red Rock Nissan initially charged over $15k above the price they advertised for her truck. The Mondragons filed a complaint with the Auto Industry Division against Red Rock last October. The letter warns Red Rock that their dealer’s license could be in jeopardy.
Michelle Mondragon, whose hair-raising story about buying a vehicle from Red Rock Nissan last year was featured in this blog November 1, 2022, received the above letter from the Colorado Department of Revenue’s Auto Industry Division last week indicating they have finally taken some action against the dealership, albeit a very weak action.
The letter warns Red Rock they “may have” violated several laws and regulations in the Mondragons’ case regarding deceptive advertising and sales of vehicles, and says “No action will be taken against your dealer’s license at this time. However, any further violations may be referred to the Motor Vehicle Dealer board,” and “your dealer’s license may be subject to disciplinary action that could include fines, suspension or revocation of your license. It is imperative that you take measures to correct the matters within your organization.”
This is likely just the beginning.
The Mondragons submitted their complaint against Red Rock last October. Since then, many more Red Rock customers have submitted complaints about how Red Rock defrauded them.
If you review paperwork from your deal at Red Rock and find irregularities like forged signatures, charges for items you never agreed to like extended warranties, special coatings or detail packages, or if you check with your lender and find Red Rock lied to them about your gross income, monthly rent or mortgage payment or the features of the vehicle you were buying, file a complaint with the Auto Industry Division at this link. Be prepared to upload images of your paperwork to substantiate what you found that was fraudulent.
Dale Sundeen, the Colorado Department of Revenue Auto Industry Division’s criminal investigator who was investigating Grand Junction’s Red Rock dealerships, quit his job with the state and went to work for Red Rock as their “Corporate Director of Compliance.”
Two western slope residents purchased 2022 Hyundai Kona EVs around the same time last year. They both shopped at Red Rock Hyundai in Grand Junction. One ended up buying their car from Red Rock, while the other went to Red Rock first, felt uncomfortable, and ended up buying from Ralph Schomp Hyundai in Aurora, Colorado. Neither buyer left the western slope to complete their purchase or obtain their vehicles. The two report having had two vastly different experiences, as well as incurring vastly different total expenditures for their purchases.
Here is a side-by-side comparison of their buying experiences:
As of today, Brantley Reade, Platform Manager for Red Rock Nissan, is no longer with the Red Rock Auto Group. He was formerly the designated person to call if you had been victimized by a deal at Red Rock’s Nissan or Kia dealerships.
So now, if you were a victim of a deal at a Red Rock dealership in which your digital signature was added to a contract without your being able to first see and expressly approve or reject any charges added to it (like extended warranties, maintenance agreements, protective coatings, key fob insurance, GAP insurance or other items), or if you found your signatures have been forged on any documents from your deal, or if your gross income, monthly housing payment, description of your vehicle or any other information was misrepresented to your lender on your loan application and Red Rock got you into a loan too big for you to handle, contact Red Rock owner Bryan Knight at (801) 792-3711 or email him at firstname.lastname@example.org to make an appointment to discuss your situation and give him a chance to make it right.
KREX-TV last night ran a 5 minute news segment about Red Rock dealerships, which are currently under investigation by the state for problems including forgeries of customers’ signatures on legal/financial documents like contracts, Powers of Attorney, title and loan documents, and the addition of thousands of dollars worth of extras to customers’ contracts without their knowing, like extended warranties and special coatings.
Below is the full statement of a former title clerk who worked at Red Rock. This person asked to remain anonymous. This statement was included in the KREX news segment, but it merits fuller attention because of its gravity. This person’s employment at the dealership has been verified, and they had experience with the Mesa County Department of Motor Vehicles before going to work for Red Rock:
A common theme running through customer complaints about Red Rock dealerships is that the customers discovered thousands of dollars in extended warranties added to their contracts without the dealership having asked or told them about it, and they spotted these extra charges only after their signatures had been affixed to their contracts electronically. Customers repeatedly say they did not want these warranties and never agreed to them, only to find they had been added to their contracts anyway when they finally saw their paperwork. Once saddled with them, the customers had to go through the ordeal of trying to cancel them in a timely manner, because the warranties are only fully refundable within 60 days after purchase.
Did the financial manager have you sign your name electronically on an IPad or email Docu-sign link? Did the financial person show you your full contract including the page with all the numbers on it, with the total price of the purchase and all the extras, before your signature appeared on it? Did the financial person tell you about the extras that had been added to your contract — extended warranties, maintenance agreements, oil changes, coatings, insurance, etc. – and did you openly agree to pay for all of them, or were they hidden from you?
Got a crazy Red Rock dealership ripoff story? Send it to email@example.com. If we use it, we’ll keep you anonymous if you prefer.
I got an email yesterday from yet another Red Rock Hyundai customer who had a story that was so incredible, I had to share it. It includes yet another charge of forgery, as well as the addition of thousands of dollars in extras to the contract without the customer’s knowledge or approval. I spoke to this person on the phone to verify that they were a real person, get more details about their story and clarify some of the terms they used in the email.
The person who wrote this is 21 years old and came from out of town to purchase the vehicle. The name is redacted to keep the sender anonymous, upon their request:
Red Rock Nissan at 2582 Highway 6 & 50 in Grand Junction
Yet another former employee of a Red Rock auto dealership has contacted AnneLandmanBlog wanting to unload about what they experienced while working for Red Rock, and wanting others to know how business is done at these dealerships. This person has more detailed knowledge about financing of vehicle deals. Their name is withheld at their request. I asked this person follow-up questions based on information provided by a previous Red Rock employee who came forward and told about the illegal acts allegedly taking place at the dealerships, like falsifying customers’ financial information to lenders, misuse of digital signatures, forging of signatures, and more. This new person has even more detailed insight into these dealerships, the things they do to customers and banks, and how and why Red Rock dealerships operate so differently from other dealerships in town and around the country.
Lyn M. says this screen shot “is all we know about the loan” she and her husband got from Red Rock Nissan in Grand Junction. They went to Red Rock to buy a car advertised on the dealership’s website at $17,000. Without knowing it, they came out with a loan for $30,000 at an interest rate of 12.49%, far above what they could afford.
Lyn Anderson and her husband Jim (not their real names) thought they should trade in their older Ford pickup and get a slightly newer, more family-friendly vehicle, so they went online to see what was available locally.
Little did they know what they were getting themselves into.