Tag: Consumer advocacy

Consumer advocacy, Environment, Local concerns, Public health

Residential trash services vary widely in cost

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City of Grand Junction garbage truck

Thinking of shopping for a new residential trash service? There may be good reason.

Republic Services recently bought Monument Waste and Rocky Mountain Sanitation, but the consolidation of the companies reduced competition and did NOT result in lower prices for customers.

The following prices are for one 96 gallon can, picked up once a week in the 81505 zip code, in 2023:

Waste Management ….. $40.74/month

Republic Services ….. $43.56/month for the first year, plus a $50.00 deposit, plus $15 to deliver the can, and after the first year the rate increases to $48.00/month

City of Grand Junction trash service ….. $19.75/month, and they supply the can.

There is a privately owned service called 970 Trash Wizard, but their routes are full and they aren’t currently accepting new customers.

The City of Grand Junction only services residences inside City limits, but they are by far the most efficient, with one operator driving an automated truck that hoists, empties and replaces each can automatically, without any wear and tear on a human being. The City is also implementing a new residential recycling service as well, phasing it in area by area, which will allow customers to recycle plastics #1, #2 and #5, as well as fibers like newspaper, clean cardboard, magazines and egg cartons, all for no extra cost for trash customers.

Consumer advocacy, Ethics, Local scut, Red Rock dealerships

A former Red Rock sales & finance employee tells how employees are treated, and how it affects customers

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We’ve already seen that Red Rock auto dealerships in Grand Junction have drawn more than 15 times the complaints to the Auto Industry Division of other new car dealerships in town over the last two years, and that they used illicit sales tactics that sent many hard-working customers into desperate downward financial spirals. The Better Business Bureau slapped red alerts on several Red Rock dealerships due to “a pattern of complaints” about their contracts, service departments, and customer service.

By comparison, non-Red Rock new car dealerships in G.J., like Western Slope Auto, Bozarth Chevrolet, Grand Junction Subaru & Volkswagen, and Grand Junction Chrysler Jeep Dodge logged no customer complaints within the same time frame. This begs the question of why is there such a big difference between how Red Rock has operated, and how these other dealerships operate?

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Consumer advocacy, Post Office, USPS, Worker advocacy

It’s a bad time to go to the Main Post Office

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Note taped in the window of the downtown Post Office on Friday, June 23, telling people about technical difficulties and delays.

If you’re thinking about heading to the downtown Grand Junction Post Office, you might want to think again.

If you do decide to go, bring cash or checks for your transaction.

About six weeks ago the Post Office changed their internet provider to Verizon, and now their internet is frequently down. When it does work, it is extremely slow, according to postal workers. Lines are long and the bogged-down computer systems are causing lost revenue and angry customers.

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Consumer advocacy, Red Rock dealerships, Red Rock Hyundai, Red Rock Hyundai Grand Junction

Harry Faulkner’s Red Rock nightmare

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Red Rock Hyundai, 2162 Highway 6 And 50, between Fruita and Grand Junction

UPDATE, Monday, August 7: Red Rock Hyundai fixed the cracked windshield and Harry finally took possession of his 2023 Kona, but it had a dent in the fender that occurred either when they were fixing the windshield or applying the clear bra/window tint. Harry also discovered today that there is an urgent recall on his vehicle over a faulty oil pump that can cause fires. Owners of 2023 Konas are being advised to park their vehicles away from structures due to the fire hazard. The NHTSA says there is currently no repair available for the faulty part. 

UPDATE: June 24, 2023 – Harry left the new, red Kona in the care of the dealership so they could have a clear bra and window tint added to it, and Harry reported on June 24, 2023 that Red Rock Hyundai had called him to tell him there was a crack in the windshield of his new car that they believe is a manufacturer defect. The car is currently awaiting a new windshield.

At age 53, Harry Faulkner of Rifle thought he was finally doing well enough financially that he could afford a brand new car, the first one in his life. So in October, 2021, he went to Red Rock Hyundai in Grand Junction and proudly bought a brand new 2022 Hyundai Venue.

That began an extended nightmare that took a year and eight months to resolve.

His story would have been comical in a Keystone Cops kind of way, if it hadn’t been so stressful, expensive and frustrating for Harry.

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Advertising, Consumer advocacy, Economics, Scams, Weird western slope stuff

Red Rock Kia charging customers more for paying cash

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You used to get a better deal if you could pay cash. At Red Rock dealerships, it’s now the opposite.

Red Rock Kia is advertising a 2018 Nissan Murano on Facebook Marketplace with two different prices: one if a customer finances the car, and another almost $900 higher for customers who  pay cash.

The ad points to the financed price, and crows “Saves money!”

Come on, Red Rock. We’re not idiots.

Any form of financing will cost a buyer far more than they can ever save on this deal.

Even under the best circumstances, for example a customer who finances $27,000, has an excellent credit score and a 48 month loan at a 5% interest rate, after adding taxes and fees to the deal, the interest on that loan will cost at least $3,350.

Small potatoes compared to the what Red Rock wants to charge people who pay cash.

It’s legal for them to do this. After all, they’re telling you about it right up front, as they should

But that also gives people the ability to vote with their feet by patronizing businesses that don’t discriminate against customers based on form of payment.

Advertising, Consumer advocacy, Corruption, Crime, Ethics, Red Rock dealerships, Red Rock Hyundai, Red Rock Nissan, Scams

Red Rock gets over 15x the complaints of other major G.J. auto dealers, but only slaps on the wrist by the state Auto Industry Division

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An open records request to the Colorado Department of Revenue Auto Industry Division (AID) seeking all complaints submitted about the major Grand Junction auto dealerships over the last two years showed no complaints were submitted against Western Slope Auto, which sells Ford, Lincoln & Toyota, no complaints were submitted against Ed Bozarth Chevrolet & Buick, no complaints were submitted against Grand Junction Chrysler-Dodge-Jeep-Ram, and no complaints were submitted against Jim Fuoco Motors or Fuoco Honda in 2021, before it was sold to Red Rock Auto Group in April of 2022, but within the last two years at least 15 complaints were submitted about Red Rock Auto Group’s stores. There were at least two more complaints beyond the 15 documented ones the Auto Industry Division sent that were submitted against Red Rock, but one of them was still undergoing investigation and they could not release information on it, and the other was dismissed after the complainant chose not to pursue it further. Another complaint against Red Rock was submitted to the Colorado State Attorney General, who is investigating it. This makes a total of 18 known complaints lodged against Red Rock Auto Group stores in Grand Junction in the last 2 years.

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Consumer advocacy, Red Rock dealerships, Scams

Better Business Bureau puts red alert notice on Red Rock dealerships

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These days, if you visit the Better Business Bureau web pages for Red Rock Hyundai, Nissan and Kia, you’ll see a red warning at the top of the page like this:

BBB has “conducted a file review and found that this company has a pattern of complaints alleging contract issues and customer service issues. Specifically, consumers have alleged contract issues with requests to remove items from their contract. Issues with receiving inconsistent information for vehicle repairs. And receiving delayed responses for assistance and complaints.”

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Charter schools, Children, Consumer advocacy, Education, Environment, Firearms, Pollution, Public health, Safety

Lead contamination a concern for new Ascent Classical Academy charter school, which plans to open in August at the former Rocky Mountain Gun Club building

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 The former Rocky Mountain Gun Club building at 545 31 Road, where Ascent Classical Academy plans to open a new charter school this August. The sale of the building closed recently. It was listed for $7 million.
Ascent Classical Academy, a new charter school, plans to open in Grand Junction in August, 2023, in the building at 545 31 Road, that was formerly the Rocky Mountain Gun Club.
Parents contemplating sending their kids to this school should be concerned.
The building was used as an indoor shooting range for seven years, closing in 2021.
Lead contamination is a well-established problem at shooting ranges.


Derec Shuler, CEO of Ascent Classical Academies, in 2018 (Photo: YouTube)
Every time a bullet is fired, a puff of fine lead dust is emitted that gets onto floors, walls, countertops, door handles, the shooter’s clothing and, at indoor shooting ranges, into the ventilation system. Lead particles can be inhaled and ingested with food and drink. Elevated blood lead levels have repeatedly been found in recreational shooters who visit shooting ranges regularly, as well as employees of these ranges. Being exposed to lead contamination on an ongoing basis can have dire health effects. Professional remediation of these sites is an absolute necessity before they can be safely used for other activities.
The adverse effects of lead contamination on human health, especially on children, are well-documented.
According to the World Health Organization’s fact sheet on lead poisoning, “there is no level of exposure to lead that is known to be without harmful effects.”
WHO writes:
Young children are particularly vulnerable to the toxic effects of lead and can suffer profound and permanent adverse health impacts, particularly on the development of the brain and nervous system. Lead also causes long-term harm in adults, including increased risk of high blood pressure and kidney damage.
This situation should be of concern to parents contemplating sending their kids to this school, especially since the District 51 School Board’s conservative majority voted recently to cede control of the charter school to the Charter School Institute, an out of town, state-level organization, as a way to bypass local input and forego control over it.
No one is taking responsibility or answering questions about possible lead contamination at the site.
I contacted ReMax realtor Amy Rogers, whose name appeared in an online ad for the old Rocky MountainGun Club building. Rogers said she was not the listing agent for the property, and said “It is always the buyer’s responsibility to do the due diligence. Perhaps reach out to the buyer?” She gave me the number of the selling agent, Ray Ricard, but Mr. Ricard did not return a voicemail left on March 21 asking for contact information for the buyer. I also left a voicemail on 3/21 for the CEO of Ascent Classical Academies, Derec Shuler, at (720) 728-6300, ext. 1, the number posted online, since he would likely have to have approved the purchase of the building for the school, but Shuler did not answer the voicemail as of the writing of this article.
The community deserves to know if the Ascent Classical Academy’s organizers are aware of the lead contamination problem at sites used as indoor shooting ranges, and that this problem is highly likely to exist at the property they just purchased for the school. Parents and the public should know if Ascent has a plan in place to remediate the building prior to it opening as a school this August, and if they plan to verify that the remediation was effective enough to assure the building is safe enough for children and adults to inhabit for hours every day for years on end.

Advertising, Consumer advocacy, Crime, Ethics, Red Rock dealerships, Red Rock Nissan, Scams

First hint of accountability for Red Rock

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A copy of a letter sent to Red Rock Nissan by the Colorado Department of Revenue’s Auto Industry Division. This copy of the letter came to Michelle Mondragon, whom Red Rock Nissan initially charged over $15k above the price they advertised for her truck. The Mondragons filed a complaint with the Auto Industry Division against Red Rock last October. The letter warns Red Rock that their dealer’s license could be in jeopardy.

Michelle Mondragon, whose hair-raising story about buying a vehicle from Red Rock Nissan last year was featured in this blog November 1, 2022, received the above letter from the Colorado Department of Revenue’s Auto Industry Division last week indicating they have finally taken some action against the dealership, albeit a very weak action.

The letter warns Red Rock they “may have” violated several laws and regulations in the Mondragons’ case regarding deceptive advertising and sales of vehicles, and says “No action will be taken against your dealer’s license at this time. However, any further violations may be referred to the Motor Vehicle Dealer board,” and “your dealer’s license may be subject to disciplinary action that could include fines, suspension or revocation of your license. It is imperative that you take measures to correct the matters within your organization.”

This is likely just the beginning.

The Mondragons submitted their complaint against Red Rock last October. Since then, many more Red Rock customers have submitted complaints about how Red Rock defrauded them.

If you review paperwork from your deal at Red Rock and find irregularities like forged signatures, charges for items you never agreed to like extended warranties, special coatings or detail packages, or if you check with your lender and find Red Rock lied to them about your gross income, monthly rent or mortgage payment or the features of the vehicle you were buying, file a complaint with the Auto Industry Division at this link.  Be prepared to upload images of your paperwork to substantiate what you found that was fraudulent.

 

 

Corporations, Corruption, Crime, Ethics, Red Rock dealerships, Scams

Criminal investigator who was investigating Red Rock quits & goes to work for Red Rock

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Dale Sundeen (Photo: Auto News)

Dale Sundeen, the Colorado Department of Revenue Auto Industry Division’s criminal investigator who was investigating Grand Junction’s Red Rock dealerships, quit his job with the state and went to work for Red Rock Auto Group as their “Corporate Director of Compliance.”

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Consumer advocacy, Crime, Red Rock dealerships, Scams

Second criminal investigator brought in to help with Red Rock investigations

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AID Investigator John Bulman (Photo: Golden Police Dept)

The Colorado Department of Revenue’s Auto Industry Division (AID) has assigned a second criminal investigator to help the with the Red Rock dealership cases.

The first investigator looking into Red Rock is Dale Sundeen, who’s been with the Colorado Department of Revenue since 2008 and has been the agency’s western slope investigator for over ten years.

The additional investigator is John Bulman, who joined the Auto Industry Division in 2022 (pdf) after working for the Golden Police Department, where he was awarded Golden Police Officer of the Year in 2020.

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Consumer advocacy, Ethics, Red Rock dealerships, Red Rock Hyundai Grand Junction, Scams, Weird Grand Junction Stuff

Buyer beware: A tale of two car-purchasing experiences in Grand Junction

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Two western slope residents purchased 2022 Hyundai Kona EVs around the same time last year. They both shopped at Red Rock Hyundai in Grand Junction. One ended up buying their car from Red Rock, while the other went to Red Rock first, felt uncomfortable, and ended up buying from Ralph Schomp Hyundai in Aurora, Colorado. Neither buyer left the western slope to complete their purchase or obtain their vehicles. The two report having had two vastly different experiences, as well as incurring vastly different total expenditures for their purchases.

Here is a side-by-side comparison of their buying experiences:

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Consumer advocacy, Crime, Ethics, Local scut, Red Rock dealerships, Scams, Weird Grand Junction Stuff

Shake up at Red Rock

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Brantley Reade (far left end of check)

As of today, Brantley Reade, Platform Manager for Red Rock Nissan, is no longer with the Red Rock Auto Group. He was formerly the designated person to call if you had been victimized by a deal at Red Rock’s Nissan or Kia dealerships.

So now, if you were a victim of a deal at a Red Rock dealership in which your digital signature was added to a contract without your being able to first see and expressly approve or reject any charges added to it (like extended warranties, maintenance agreements, protective coatings, key fob insurance, GAP insurance or other items), or if you found your signatures have been forged on any documents from your deal, or if your gross income, monthly housing payment, description of your vehicle or any other information was misrepresented to your lender on your loan application and Red Rock got you into a loan too big for you to handle, contact Red Rock owner Bryan Knight at (801) 792-3711 or email him at bryank@tdauto.com to make an appointment to discuss your situation and give him a chance to make it right.

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Consumer advocacy, Corporations, Ethics, Local scut, Red Rock dealerships, Scams, Weird Grand Junction Stuff

KREX-TV broadcasts 5 minute news segment about Red Rock forgeries

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KREX-TV last night ran a 5 minute news segment about Red Rock dealerships, which are currently under investigation by the state for problems including forgeries of customers’ signatures on legal/financial documents like contracts, Powers of Attorney, title and loan documents, and the addition of thousands of dollars worth of extras to customers’ contracts without their knowing, like extended warranties and special coatings.

Below is the full statement of a former title clerk who worked at Red Rock. This person asked to remain anonymous. This statement was included in the KREX news segment, but it merits fuller attention because of its gravity. This person’s employment at the dealership has been verified, and they had experience with the Mesa County Department of Motor Vehicles before going to work for Red Rock:

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Consumer advocacy, Economics, Ethics, Local scut, Red Rock dealerships, Scams, Weird Grand Junction Stuff

Why does Red Rock go to such lengths to push “Portfolio” extended warranties?

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A common theme running through customer complaints about Red Rock dealerships is that they discovered thousands of dollars in extended warranties added to their contracts without the dealership telling them about it, and they spotted these extra charges only after their signatures had been affixed to their contracts electronically. Customers repeatedly say they did not want these warranties and never agreed to them, only to find they had been added to their contracts anyway when they finally saw their paperwork. Once saddled with them, the customers had to go through the ordeal of trying to cancel them quickly, because the warranties are only fully refundable within 60 days after purchase.

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